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January 2024 by Jessie S.
Harris Pet Hospital has some awesome vets. Dr Doug and Dr Hatcher saved my dog. She'd been vomiting for 1/2 the day then it got bloody. I was grateful they were able to get her in within 2 hours of my call. I had to go to work, so my daughter brought my dog in. Dr Doug called me at work and explained there was a blockage and what my options were and what he recommended. Dr Hatcher was ending her shift, but offered to stay for the surgery. Essentially, we had 2 amazing vets working on my dog. I received several follow up calls and they promptly returned my calls when I had questions. I could tell by their voices on the phone, that both doctors truly cared about my fur child. Thank you Dr Doug & Dr Hatcher!
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December 2023 by Jennifer C.
Honestly it's hit or miss. We've had amazing experiences with Dr. Justin & Dr. Doug. We get somewhat mixed responses from the staff that checks in and makes appointments. Today was rough! Just abrasive and short with me. Said it would be 30 mins and took over 50 minutes. Continued to laugh, gossip and joke with everyone else that came in, but with me when I asked a question was short & rude to me. I don't understand what the problem with my business is versus everyone else's? After an hour the lab tech came out and explained everything and was absolutely fine. In going back to the desk to pay for medication I asked if she could process the check out, I had to wait a few minutes and then continue to act as though her computer wasn't working for her and had the other girl take care it.
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July 2023 by Joy P.
On July 10th, 2023, I called Harris at 8:00 am because my dog had vomited 15-20 times since the day before. This is the vet where I had been bringing both of my dogs since 2014. Dr. Julie immediately had us come in started Brandy on fluids and did an xray amongst other tests and labs. Brandy stayed at Harris on IV fluids until 7:00 pm when I picked her up with instructions to bring her back to following morning, which I did. That morning, it was determined that she needed more fluids, which were given to her via a fluid injection. I brought Brady home and by 12:00 that afternoon, thought that Brandy should be feeling a lot better than she was after all of the fluids, so I called Harris and left a message for Dr Julie or Dr. Doug to call me and confirm this was to be expected. I finally received a call on Wed at 2:30 pm, when Dr Doug told me to bring Brandy back in to be checked again. After waiting an hour to finally see him, he exclaimed that Brandy did not look good, and brought her in the back for another xray and an ultrasound. Brandy was brought back to me and I was told that her stomach was really full which was odd since she had not eaten for 5 days. A vet tech brought Brandy back to me and I was told that she was going to be sent home with nausea medication. I was obviously not happy with this decision, so informed them that I would be taking Brandy to the ER vet in Racine, which I did. Their ultra sound showed a large ulcer perforating Brandy's stomach which was also blocking her small intestines. This required immediate surgery which was done on Thursday. I called Harris to inform them of the situation and never even received a follow up call on her condition, however I was emailed a bill for Wednesday's service and ultrasound. I emailed Dr Doug my displeasure with both his service and lack of concern for his long time patient. In his lengthy emailed response days later, it was filled with excuses that he did not get my messages or emails and was out of the office for those days. Not once in this email did he ask about Brandy's condition. If he would have spent half the time with my dog than he did composing this email, he may have caught the real problem, her large ulcer! I would stay far far away from Harris. ***Please see their response to my review...deflecting and implying that me calling them at 12:00 on a Tuesday (following up on the last 2 days my dog was in their care) is expecting 24/7 responses from them. Ridiculous.
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July 2023 by Lisa E.
So refreshing to have veterinarians that actually listen to you and truly care for your pets. They do not overcharge or recommend x-rays or tests that are unnecessary. Highly recommend! These are the good guys!
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April 2023 by Jerry B.
When Doctor Harris started this clinic, I felt he was always fair and only did what your animal needed to keep the owners' cost to a minimum, knowing many families that own pets can't afford high vet bills! When the two doctors bought Harris out, they kept that principle, and pet owners continued going and telling others, and the clinic kept growing hiring new doctors to the point they had forgotten why and how they became popular. These new vets have brought to the clinic ways to bump the prices, having customers pay for procedures their pet doesn't need to pump up their own pay checks. Then you have some great vet techs that have left because of this practice. Your clinic has been great for many years! please get it under control!!
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March 2023 by Frank P.
We've been a Harris client for a little over a year. Our previous Vet retired and I had always heard good things about Harris. Thanksgiving 2021, our 4 year-old Chocolate Lab got sick, literally overnight. Within a couple of days, she appeared to have no interest in living, couldn't chew her food and was blind. We called Harris on the 4th day and explained the situation. We got an appointment immediately with Dr. Faye. A brand new client, and we got an appointment immediately without hesitation! Dr. Faye examined our Lab and thought she recognized something. She excused herself and told us she had an idea of what's wrong, but wanted to run it by a few of the other vets on staff for additional input. She came back and explained it appeared like an auto-immune disease, the symptoms fit. However, she also said it could be a brain tumor - maybe treatable, maybe not. She recommended we treat the auto-immune disease first, if it works, there no need to pursue the brain tumor. She wrote the prescription, and asked that we follow-up with her in the next 3 to 4 days. Our Lab began to respond to the prescription Dr. Faye selected almost immediately. It was a long road, more than 3 months of treatment, but today we have a fully recovered, happy and energetic 5 year -old Lab. My wife and I firmly believe Dr. Faye and the staff at Harris Pet Hospital saved our Lab's life. We have followed up this past year with Dr. Faye and she is just as welcoming and caring as she was that very first day. Service and caring at this level is unfortunately rare today. Thankfully it is alive and well with Dr. Faye and Harris Pet Hospital!
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February 2023 by George M.
Doctor won't do their research and when you correct them and your right they drop your pet as a client. Like your money but don't believe you know anything. In my business client is always right when their research is correct.
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October 2022 by Lisa S.
Your location Harris Pet Hospital 24424 75th St, Salem, WI 53168 Animal hospital They prescribed Bravecto my dog started having seizures. The first time I thought he was having a nightmare running in his sleep. I voiced my concerns to the vet and they blew it off never telling me at any point that Bravecto can cause seizures. I file a case number with Merck they said they would pay his meds and his blood test. Because I am refusing to sign a release and cash their $64 check Merck has refused to pay for his blood work or meds and now the vet at Harris canceled him as a patient. What is wrong with you as a vet you are supposed to take care of theses animals not side with a pharmaceutical company that is in the middle of several class action including Bravecto. Do not take your animals here they care about the money and the pharmaceutical company not you or your animals.
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July 2022 by Denise Lewis
I am very impressed with Harris Pet Hospital. I brought my cat in this week and was treated well by all the staff members. Dr Rosie was very knowledgeable and took time to explain everything. I would certainly recommend taking your pet there- you will not be disappointed.
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July 2022 by Holly Shook
I love Dr Hatcher she is truly the best. She takes her time to answer all my questions. She is very kind and really cares! Dr Hatcher is one of a kind! She is the only one takes care of my fur babies! Thank you Dr Hatcher!
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June 2022 by Carol Niemeyer
They are very helpful and caring. I trusted Rosie with my new puppy and couldn’t have been more pleased. I will be brining my other dog there from now on too.
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May 2022 by Margarita B.
I recently started transferring my dogs care over to Harris Pet Hospital. They have needed various things...OFA testing, breeding tests, ultrasound, routine check ups, and an older dog with arthritis. Everyone I have dealt with is very good. And I really appreciate that they listen to my concerns and are will to talk with me about it. Plus I like that I can schedule appointments (no walk in). So glad I have found them to care for my prized possession show dogs
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May 2022 by Brandon O.
Absolutely horrible care. This place shouldn't even have the right to call itself a "pet hospital". This place will take your money for primary care/scheduled basic follow ups but when it comes down to it they could care less about you or your pet. I came home to find my dog with a metal rod completely impaled through her paw from breaking her cage. I finally was to get her free from that, I placed her in my truck, and start heading that way. With the facility still open I call them and I told them the situation but got the response that the "doctors are to busy with scheduled appointments. Just take her to an ER vet." What's the point of establishing care when once you actually need it you're denied? how to you have such lack of empathy and care? I work in healthcare and I know how crazy things can be but you make accommodations. All I can say is I will never trust this place. I'll be sure to warn others as well. I ended up driving to a Vet I have never seen before, five minutes before they closed. They took her in with open arms, stayed after hours, and addressed the situation. What do you know... A Vet hospital that actually wants to help and act like a pet hospital. Per their website "During our regular business hours, Harris Pet Hospital's medical staff and resources are available to help you with any emergency your pet experiences. This includes our internal medicine expertise, diagnostic technology, and surgical suite. If possible, please call in advance so we can prepare for your arrival." This is a blatant lie. When this incident happened the facility wasn't closing for another hour and a half.
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February 2022 by L D.
Amazing vet! Dr H. Removed a large mass from my dog and the follow up every 48 hours to check and change bandages were easy and they did not charge Hands down 100% recommended
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February 2022 by Pam Dille-Luebke
I recommend everything about this pet hospital. The techs are very caring, and the Dr are all super awesome. my girls are nervous and the one literally shakes, but she calms down when we get in the room and services start. She use to pee at the other places. I took a picture of my two sitting on the bench, but I can't figure out how to post it.
