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September 2023 by SportsCarFamily
I wish this experience would have been better. Long process to get this install but gave benefit of the doubt because of the housing boom and supply chain issues. What really upset me was the install. The countertop went in fine but apparently the design we signed off on wasnt followed and backsplash came in more pieces than we agreed on. They had to come back a different day to complete. The 2nd crew that showed was as clean and meticulous as a grade school kid. Caulk all over the walls (and walls not associated with this counter), a chipped wall corner, caulk all over the countertop not cleaned, and the backsplash pieces not lining up to make it look like a $1100 product. I wish more care was given to the install, putting the pieces together, and the cleanliness of the finished product. Plenty of stone companies out there, look somewhere else folks.
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June 2023 by Dorene Rossman
Simply amazing service, I had a sales person by the name of Kurt, who was absolutely kind and accommodating. The process went without a hitch, and the end result is absolutely beautiful. Love to show the completed project, but it already looks so beautiful I have to share!
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February 2023 by Mary Hodits
Was given a time and date for completion of countertops and was totally blown off. No communication from them. Called and called to just be given dates…so very frustrating and disappointing
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December 2022 by Trevor Rappleye
Great granite and great customer service.I had to review and tell the world about it.Ella is the best receptionist and always responds to my emails.
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June 2022 by Scott Thayer
Great company to deal with, owner and installers did a fantastic job and customer service is exceptional. Matching granite in kitchen and on patio and it all looks excellent.
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May 2022 by Ginny T
Bedrock recently installed a vanity countertop for me. The experience was straightforward, with no surprises. The best part was selecting the stone from their sizeable collection. The stone was cut as I had requested and was installed beautifully. Throughout the transaction, the staff was professional, knowledgeable and polite. I'd definitely go to them again!
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May 2022 by Linda S
My dream kitchen started with my new countertops! I am so thrilled with the elegance, beauty, and durability of my granite surfaces. I was impressed with everyone at Bedrock from the office personnel, the engineers, and installers. We started with a tour of your beautiful selection of surfaces, and I found exactly what I envisioned. Everyone was personable, professional, and yes- fun! They listened and genuinely cared about what I wanted and how to make it happen. When the countertops were installed, it was done in a timely manner, efficiently, and expertly. We were very impressed. We are recommending Bedrock to everyone!
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April 2022 by Cathy Henk
Can't say enough about the wonderful professional service we received from start to finish. Communication was excellent, they were very reachable, and very knowledgeable about the process. They were never pushy but always available. Selection was amazing. Our counters look wonderful.
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April 2022 by David Casper
Nothing but issues from the start. Among other issues, our seam has failed 3 times in the first 9 months of being installed. They have “fixed” it twice already and I’m currently waiting on the 3rd. During the sales process I questioned their seams and was told no one ever had an issue. I’ve had nothing but issues with mine! They told me that it is because the seam is too close to the dishwasher, and the heat is melting the glue. Don’t you think the company who designed the layout would have put the seam somewhere away from the dishwasher if they knew this was a problem? (They had my island layout). Also, it’s not because of the dishwasher. That part of my island is cold when my dishwasher is running. So they refuse to acknowledge the real issue, and blame it on something else. If you do call for service, you will have to call them back at least 3 times, as they will not return your call. Which is the complete opposite of the sales process, which they always call back (of course, they want your money).
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March 2022 by Flo Moran
This was the third time we have used Bedrock Granite for our home. All three times all work was done professionally and on time, we would highly recommend them to everyone.
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March 2022 by Tracy Ambrose
We had great service and Bedrock Granite and Tile, Slinger, WI. We absolutely love our new kitchen counter tops. It is a great, great, improvement over our old kitchen. Just have the floor to put and we will be finished. We will for sure be visiting them again when it's time to redo our bathrooms.
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August 2021 by Nancy Wolfe
A rating of 0 or -1 would be a more accurate rating for this company! Run, as fast as you can away from them!!!! I wanted to support a small local company. First countertops installed were quartzite. They arrived mottled and very grey. Was told that was due to moisture the saw uses to cut the stone and the counters did not fit. The installers cut stone to make them fit, left a 1/4” seam, grout didn’t match. Spoke to owner, we waited to see if moisture issue would resolve & agreed to repair seam. 6mo passed, Problem didn’t resolve, they agreed to replace countertops. Chose quartz for replacement to avoid same problem. They raised their prices so I had to pay even more $$ to exchange countertops unless I selected a lower grade stone than I originally ordered. Second install, they broke the side of my cabinet off, including dishwasher clips, glued it back together crooked, dishwasher is now not secured to cabinet and the counter seam has split open!! Will not have these incompetent crooks back in my house!!
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July 2021 by Bob Stater
We are mostly pleased with the installation of our countertops.However, please note the following:Sales/front office staff: FPre-install crew: AInstall crew: 1 A and 1 DCleanliness ATimelines B+Product quality AExcept for the front office. I highly recommend this frim
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July 2021 by Nina Paul
We did some research and found Bedrock Granite and Tile to be very helpful, detailed and quick in service. Took a total of 3 weeks from start to finish on just the kitchen countertops. We will definitely have them do future updates when we are ready! Thank you!
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July 2021 by Richard Husting
We are very happy with our new granite counter tops and backsplash from Bedrock Granite and Tile. From the time we walked into the showroom until the installation was finished everyone we delt with went above and beyond our expectations. We highly recommend Bedrock Tile & Granite.
