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October 2023 by Jim S
Prices are pretty good, however my order came damaged. Plus some of the wood wasn't 4S4 as I requested. I sent an email to customer support but never heard back.Edit: Called and left customer support message as requested. They called me back and were very nice to deal with. They were able to locate my original email about the damaged wood. We were able to come to an agreement and I ended up placing another order with Ocooch.
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October 2023 by Potatoes Are-Amazing
So far, completely pleased.Wood is one of those materials that will have variations and sometimes anomolies that cant be detected right away. Such was the case with my order. I shot over an email with some questions about it and was taken care of way more quickly than I had anticipated. They worked with me so I could have exactly what I needed for a specific peoject. The quality and care were phenominal, and I will be ordering again soon.
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October 2023 by timmd909
If you have a laser engraver and/or a CNC machine, I'd definitely consider a trial order from them. Prices are absolutely great. Got it my order in less than a week.100% would recommend to anyone reading this.
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September 2023 by Brett Eason
As a beginner with not many options for unique lumber locally, I was very happy to find Ocooch hardwoods online. I use only their thin cut lumber for my laser cutting projects now. Even shipping many states away the prices are fantastic and the delivery time is quick. On my most recent order, I bought some very interesting live edge canary wood slabs that were in the handpicked selection on their website. I’m more than happy with what I received and it will be perfect for venturing into making small furniture for my home. I definitely recommend this company to anyone who needs a fantastic lumber supplier!
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August 2023 by George Ledvina
Just received my first order last night. Very nice. Good straight, clean maple (hard and soft), African mahogany and black walnut. Very little for me to consider “waste” and have to work around. Besides... that depends in part upon what it’s going into... boxes in this case. So I’m very pleased and will order again. Thank you.
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August 2023 by Dan H
Excellent! Plan for some possible chips at the very ends during shipping.I made a coffee table (see pics) from walnut and padauk, then used leftover padauk and some poplar from a big box store for whiskey glass gift sets.I just bought from the “handpicked” section a cool Walnut piece and some olivewood and made a charcuterie board from those, and leftover padauk and purpleheart. Really, really great stuff I can’t get locally!For small projects, the “handpicked” section should NOT be overlooked. Lots of great pieces in there! I do this all with basic tools and have no wood shop
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August 2023 by Levi Shand
As a visitor to the area, I was super impressed with the showroom, the selection (!!!), and the prices. Most of all, I and my friends felt welcome and well cared-for by the staff,. They introduced us to the store layout and services, and we left fully supplied and cheered up by the experience. 10/10!
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June 2023 by Dan G
This is my go-to place to order thin cut plywood and hardwood for laser cutting. The product and service are excellent, prices are great, and they ship quickly. Been a customer since 2019.
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May 2023 by Josh Rogan
One of the absolute best places to order hardwood online. I went through multiple vendors that were overpriced and lower quality than what I've been getting here. Highly highly recommend it!The only knock is the shipping is on the slower side. Budget about a week for delivery. However, they pack the wood better than anyone else and it keeps the wood stable through transit.
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May 2023 by Jamie Bobbitt
They are very fast in getting your order shipped. It was packed perfectly and absolutely no damage at all!!! The products I received was nothing short of perfection!!! I will not order from any other place!!
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April 2023 by Richard Lefebvre
As a retired hobbyist, I make fairly complicated wooden models (construction vehicles, trains, old cars, etc.). I often need wood thicknesses that I can't find in box stores. If I'm lucky enough to find some, it's often bowed or cupped, so l waste a lot of money and wood by buying a 1/4" board to make an 1/8" board. I ordered a few 1/16" boards from Ocooch to see what I would get!!! My order was priced right, well packaged, and arrived when they said. The boards were perfectly dimensioned and knot free! If you're a woodworker, look up these guys. You won't be sorry you did!!!
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April 2023 by Jeremy Johnson
While the box had a few holes in it from shipping, none of the boards were damaged. Every board was square and cut to the exact dimensions. Very nice quality except for two boards. The first was a piece of padauk that had a fairly large knot in it but that's ok. Wood is an organic material and those things give it character. The second was a piece of Purple Heart that has a nasty twist in it, one side is raised almost a 1/4 of an inch. While I can get it out and just use it on a future project it shouldn't have been sent out in the first place. Other than the Purple Heart board I am very pleased with my first experience with this company.
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March 2023 by B A
Delivery Buyers BewareImproper handling of the quality issues with my delivery orders led to the rudest customer experience of my life. Ethan just simply doesn’t care. If things go right, you’re all set. But if things go wrong, this company doesn’t care about you.Frankly put, they take advantage of the fact that you’re not there to pick out the wood yourself, when ordering online.To be clear, there were an infinite number of ways to rectify this issue satisfactorily, and I was even willing to buy more wood (to meet them more than halfway) while mutually resolving the issue until Ethan sent me an email stating that I can take my business elsewhere considering he has enough happy customers. I’ve never been told that in my entire life. He asked me to return my items if I wasn’t happy, which would entail finding packaging for 6ft long boards, driving it to the UPS store, and still out of luck in what I need, 3 weeks after order. I asked Ethan for a phone conversation and he never replied. Shame on you, Ethan.
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March 2023 by RSB
UPDATE: I've decided to go with KJP Hardwoods and what a much better experience. Similar pricing, greater variety, and despite the limited sizes online, they're willing to do many more cut sizes if you reach out to them. Also, they pick up the phone every time.Terrible customer experience. I won't be buying from them again. When something goes wrong with delivery, they are 1) hard to contact ... good luck getting them to pick up the phone or email you back timely, 2) not very friendly, 3) not very accommodating on resolution.
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March 2023 by Cory Hodges
Great customer service, quality selection, great shipping! They have been instrumental in my business growth. Thanks Guys and gals!
