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February 2024 by Bradley Brummond
Jenny was awesome again. Such a wonderful experience. She always makes things easy. I always get everything I need all at once. I leave ready to use and protected. Will definitely be back again..
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February 2024 by Keith Bereswill
Who would've thought you'd have a good experience at a corporate cellular phone provider store location! I walked in just to get a quote for service to compare with my current provider. Jason was very helpful. Listening to my needs. Offering some alternatives but no pushing for an upsell on any plan or add ons. Laid everything out on his tablet going over everything. Explaining a few hiccups in the quote that were there only because I kept adding or subtracting things. Printed it out and was very friendly as I left. Definitely recommend this location if the other associates are this helpful. I definitely recommend Jason.
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February 2024 by RJ S.
Great service. Friendly as always.
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February 2024 by Heidi Lewerenz
Amanda was a wonderful sales rep. She gave us information that helped us make the best decision for our family in purchasing a new phone. She really had our best interest in mind and not just the sale. She was knowledgeable and even helped troubleshoot how to move our contacts over. So glad you have reps like Amanda! It makes such a difference to be able to walk into a store and have a friendly competent human being to help us. 5 stars!
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February 2024 by Mary Kempf
Today I purchased a new phone at the Rib Mountain store. Chong was my salesperson who went above & beyond in assisting me. He went to great lengths to assure that my new phone was up & running by the time I left the store.He was detailed during the process and exhibited exemplary customer service!My previous phone experiences have been stressful and lasted for hours. I was amazed today to see how smooth the process went. Thank you, Chong!
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February 2024 by Amy
Brandon helped us greatly and is very knowledgeable,friendly and took his time with us!!
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February 2024 by Em Witter
Jenny did a great job!
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February 2024 by Val Biard
Tony was absolutely amazing and wonderful to do work with!
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February 2024 by Amanda Witter
Jenny is the best retail consultant I work with! She always remembers me when I walk in! Thanks Jenny!
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February 2024 by Krysta Lang
The associate who helped me was very blunt and rude. She talked to my mom and I like we were incompetent and didn't help me at all with the issue of my defective iPhone (which was brand new). When I was visibly upset she became more blunt and rude to me which made my situation worse. When I had to go back, the same associate was openly frustrated with me when I couldn't make a call on my loaner phone - it wasn't set up for WiFi calling which I didn't know. I was very nice to this woman, yet she treated me like I was young and incompetent. I was so upset when I left that I'm hoping I never have to go back.
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December 2023 by Mara Mullen
I had a great experience at this store! Jenny found me the best deal and was able to answer all the questions I had. Would highly recommend her and this location!
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December 2023 by Pamela Eldridge
I was in the store canceling my account with at&t and trying to transfer my number and they were absolutely no help at all. Gave me the run around for 3 days. The employees in there are just there to sell phones. Anything beyond that they have no knowledge.
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December 2023 by shm33shmee
Chong was so knowledgeable and helpful getting my father in law added to our plan, he took his time and explained everything so well and worked with us to make sure we understood every step of the way. We had two upgrades and a transfer form another carrier as well and a phone transfer from us to dad. Would recommend Chong’s services to anyone!!
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November 2023 by Stephanie Perkins
Buying phones can be dreadful...unless you work with Shelly S. at the Wausau AT&T. We can't say enough good things about Shelley's knowledge, service and support! Not only did she get us the latest and greatest phones, but she let us in on deals and promotions that we qualified for and weren't aware of, as well as saving us $60 every month on our phone bill. Amazing service, great experience!
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November 2023 by Michael Spagnolo
I went to the Rib Mountain AT&T store to inquire about Direct TV packages. Chong was there to help me, not to sell me something. He set me up with what was best for me and gave me good advice about my phone and internet services as well. Also, he spent a lot of time helping me solve a fraud alert problem that I was dealing with. He was very patient, relaxed, and easy to talk to. I felt like I knew him all of my life. Thank you Chong.