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July 2023 by Cearra S.
John in paint was very pleasant and helpful, he got me what I needed right away and educated me on paint I brought in. Tay also assisted us at the end. I would recommend shopping at this location!
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May 2023 by Jeff I.
This used to be such a nice Homedepot 15years ago. Since then the clientele has changed. Now this store is a cluttered mess. There is boxes of stuff in every isle and is a hot mess. Most of the isles you can't even get a cart down.
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June 2022 by Kurt August
Yes. Shaq was helpful at looking to see if any 3/8" drive 10mm deep socket were available including nearby stores. Sorry, I'm not driving to Germantwn. Please fix counts stock please. Thanks
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June 2022 by Angela M.
I'm only giving one star because I can't give 0. I just went to this Home Depot for mulch and had way more of an experience than I bargained for. They had the mulch I was looking for, but all the mulch that was on the ground level was gone. There was more on the scaffolding, so an employee would have had to bring it down with a forklift. I found an employee in the garden center and asked if someone could get it down for me. She went to see if someone could help and returned to the garden center to water plants. A while later, two young men came to "help". They were having a conversation but didn't say anything to me, so I asked if they were there to help me. They said yes, but when I asked if they could get the mulch they told me to go outside and get it there. I obviously saw the mulch I wanted right in front of me, so I didn't understand why I needed to go outside. When I asked them to get it down again, they literally laughed in my face and asked if I wanted them to walk me outside. Rather than argue, I just went outside to get the mulch. I got 10 bags and none of the employees outside offered to help me lift anything. Once I got inside again, I went to the customer service desk to check out. The young lady behind the desk looked me in the eye and walked away without saying anything at all. So I went to another register and a young lady asked if I needed help. By this time, I was extremely frustrated and annoyed. The young lady that walked away without even speaking then asked if I was ready to check out. I told her I didn't want her help since she didn't feel it necessary to speak before. The supervisor ended up coming out and I explained everything to her that I experienced and she didn't do anything or say anything that made me feel like she understood my issue. I then put all 10 bags in my trunk by myself. Yeah, I won't be back to this location.
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May 2022 by Rylah K.
Had a pick up order ready from the day before. Went to customer service area and order wasn't ready, the woman said she would be a minute and to wait right here, after 30 minutes she still had not returned, i got back in line and told them how long i was waiting, they asked for my name and then spent atleast 8 minutes laughing about and loudly mocking my last name "wodushek" and then i asked for a refund, she said i'll just go get the items myself and once again waited over 30 minutes with no return, had to get in line for a third time and ask for a refund again, which was finally given to me, so i spent an hour and 7 minutes waiting for my order that was supposed to be waiting for me and did not get my order, i will be making the drive out to the waukesha home depot from now on, they were very respectful and quick to help, wauwatosa home depot had worse customer service than the milwaukee court system. I've been to this home depot countless of times and have never had a good experience, i just go because it's close to home. I will no longer be stepping foot in this home depot, the people behind the counter have no care as to what they're doing/hired for and it's ridiculous that that was what i got from there "customer service" area. I recommend not going here for any of your needs.
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February 2022 by Sy Ghee
Employ people who do go making assumptions of stealing when using the self checkout service. It was embarrassing and the employee didn't even apologize for his action and quickly left the area when he knew he was in the wrong.
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November 2021 by Angelica Martinez
Connie on the plumbing department it’s very knowledgeable and helpful
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November 2021 by Tim Byron
Of course emergency home plumbing projects happen right before closing… ANDREW and EDWARD were there at 930pm, helping me figure out a toilet/new flooring issue. EDWARD was “spot on” with the fix! ANDREW is ALWAYS (from his days in Menomonee Falls to now in Wauwatosa) happy to help and if he doesn’t know, will find someone like EDWARD! Always enjoy seeing him when I need help! Guys like these need recognition/awards! Thanks! Tim
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October 2021 by Roxanne Martens
You’re delivery service is subpar. 6 am - 8pm time frame is ridiculous. Sat at home all day, never got my delivery. Still at the store, someone will supposedly call me and let me know what’s going on. Such a joke.
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September 2021 by Benjamin S.
No doubt worst experience I just had at any Home Depot. We were there to purchase a new LG refrigerator (roughly $3,500). Plenty of staff just walking around with hardly anyone in the store. Three staff just hanging out chatting with each other. Asked twice for assistance. My wife and I waited for 15 minutes for assistance and nobody came to help. This will likely make me permanently switch to a competitor. At least Lowe's employees will ask if you need help as they pass by while we were looking bored leaning up against a refrigerator. Unbelievable! Had to give one star but deserves none.
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June 2021 by Shevelle L.
I had a bad experience in the cabinetry department. I stop in to get an estimate on cabinets and counter top. I appreciated a woman with blue hair setting at a desk. She looked up and asked if she could help me. I explained what I need and she stated she was unable to help and the person that could had gone for the day. I said ok, will that person be in tomorrow and with her focus on something else, she replied yep. Then I asked where could I find the counter tops so I could check the price. She never looked up at me, just raised her arm and pointed me in the direction saying it would be two aisles over. I thought to myself maybe she has a task that needs all of her focus so, I just brushed it off. I checked the counter tops and then I had a question about a sink. I tried to find someone else to help me but no one was around. So I walk back by the desk area and she was just sitting so I ask her where are the sinks. Again, she never got up to help just pointed, saying that's all we have. I asked if she could show me were a particular model/size and she just looked as me. We stared at each other until I asked again if she could help and I got no response from her. I just walked away. I left the store. As I was driving to Lowes, I called that home depot and I asked to speak with a manager. I explained my visit and he stated he would talk with the person, but he never asked for any of my information. That was bad customer service
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May 2021 by Mike H.
Don't rent tools here. The website said they had a 32 foot extension ladder that I needed. I went in, and they said they only had a 26 foot ladder. I was then checking my phone app to make sure this was the right store, and another employee told me to move out of the doorway while I was looking, even though there was nobody there. Then, I found that the store did have the 32 foot extension ladder I needed, so I went back in. At that point, the guy told me it was "buried in back" and not accessible. Not that he would try to get it. No apology for telling me before they didn't have it. Just simply and "we are not going to get it for you.". I promptly left before I got asked to move out of an aisle again. There is a Lowe's down the street. Try there.
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January 2021 by Kn Jackson
contact less curbside pick up is flawless! It took two minutes for the associate to bring our items to our vehicle. The other items will be shipped. Thank you! I am impressed!
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December 2020 by Ted J.
I find the staff here to be really helpful, but sometimes they can be hard to find. Thankfully their app is really helpful because it will show you which row and shelf the item is that you're searching for. They have *everything* here, so when I'm working on a project, this is my go to location. They wear masks here, but customers are another issue, frequently spreading their germs to everyone.
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September 2020 by Larry W.
My beef is with their 3rd-party delivery service but Home Depot should shoulder equal blame. I was told I would receive delivery and installation of a microwave oven on the 8th between 3:30 and 7:30 pm. Deliverymen showed up at 6:30 and delivered item. They told me "both of our drills are broken so we cannot install. We will be back tomorrow or the next day." On the 9th I called the hotline number to see if the new time window could be narrowed. The gentleman who answered the phone told me they could not come back until the 14th. When I asked why I was told the 9th or 10th, he did not have a good answer. To make a long story short, I will not be buying another appliance from Home Depot.
