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December 2022 by Jimmie Harris
D'Angelo offered amazing and efficient customer service. He had me in and out of the store in 5 minutes with my network connectivity issue and even explained ways that I could further troubleshoot from home. Seriously went the extra mile to turn my day around Thanks again D'Angelo and it was the best customer experience I've ever had with T-mobile by far
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November 2022 by Lori Wagnitz
I had a great experience at this store, mainly due to the associate who assisted me-- Emilia. I came in looking to get a "mid-range" phone to replace my prior phone which was having major issues. Emilia asked about my reason for choosing that particular phone, and I noted cost was a consideration and mentioned an experience around 2 weeks prior at a different TMobile store. I was told I couldn't take advantage of a trade in promo for 45 days, after paying off the small amount owed on my old phone. I was given some sort of nonsensical rationale about that. Emilia gave me a confused look and stated that what I was told didn't sound right (which I agreed). She swiftly looked up the info and advised that there was no reason I couldn't take advantage of the promo. This put the higher end phone that I really wanted back in a do-able range for me. Emilia also advised me of a promo to get a free smart watch and only gently nudged me on that-- no hard sell. Then she set up my new phone and smart watch with a level of speed that really did amaze me! All the while, Emilia was smiling and friendly and tossed a little joke in here and there. I left there feeling pretty darn pleased! Thanks Emilia. Five star customer service. ??
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October 2022 by Jorge Carrillo
Very great customer service. Emilia was very helpful and we were very glad to have her help us out
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October 2022 by Shannon Marie
Amelia and everyone else in this store is incredible. Great service, went above and beyond to help me.
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September 2022 by Randy G
Today I walked in to pay a bill, they greeted me and asked me if it was cash or card. I said “cash” the man there said they don’t cash there very rudely and with attitude. And they sent me to another store not only with me but with 2 more customer behind me as well. That store is very unprofessional and it’s not the first time they treat there customers like garbage something needs to get done asap. It seems like the manager there never cares cause he always sends me to another store
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September 2022 by Shannon Dimartino
Customer service was phenomenal. Amelia was fantastic and addressed ally questions and concerns. She was very polite and efficient. Her attitude was awesome, so friendly. Would recommend this store and associate.
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September 2022 by Donald DiMartino
Amelia is phenomenal at her job. She fixed my phone and re-did my bill to save me $37 a month. She is friendly, informative and efficient. I recommend coming to the store on 43rd Street.
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September 2022 by A Google User
I came in the store 10mins before close and Paola helped me and took her time opening a new line and upgrading a few of my devices ! Not once did I ever feel rushed with my transaction ! She was awesome and she explained to me additional products that I didn’t know I needed ! Thanks so much for your help Paola
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September 2022 by Ana Ojeda
Very good costumer service and nice people skills..Emilia help my husband and I and very nice girl...very helpful...sweet girl..well explains stuff...
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September 2022 by alexandria weidig
Emilia at Miller park did an excellent job for my daughter and I. Love the location too. Store clean and a safe feeling
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July 2022 by distinct person
I went to pick up my free socks for T-Mobile Tuesday and they were out. She said, "That was yesterday." I said my app says I have 11 hours left to redeem. She's said, "We don't have any." This is the 2nd store that I went to in 2 days and they didn't have any. IT'S A SCAM!!!! They say they have free stuff but it's just to get you into the store. Isn't that illegal?
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July 2022 by Perruchon Gaming
Great place to get your problems Fixed! The manager is a great problem solver and easy to work with. I went to several other stores and they did not go above and beyond to solve my issue. Looking for a great place to not just to get a new phone but Start new service, I highly Recommend this store!
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December 2021 by MrRobtank1
1 person in this store is extremely rude and unprofessional. His name he would not give, but I over heard another employee call him Arey,
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October 2021 by Ebony Gaines
Emilia was very helpful tonight! I originally came in store for internet but unfortunately it's not offered in my area as of yet. We went over my bill together and she suggested auto pay to help save on my bill per month. She definitely delivered customer service satisfaction ??
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September 2021 by P Rich
Great experience at this location. Jerron was extremely helpful even though I’m not so tech savvy. Emilia was also great in assisting me and is a good music DJ. Jon sold a really cool speaker system, two of them and now I want one, too. The best part was these angry people who just came in all mad about not getting a SIM card but turns out they were not supposed to even get one. I was dying laughing at their unnecessary rage. Jerron and Orlando handled it well. I recommend meditation for calm and mindfulness.
