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June 2023 by Desiree Burton
I went in several days ago and got a bucket of drywall compound. The man who rang me up was less than helpful. He almost curtly asked me if I had a rewards account with them. I said yes. I had 2 small children in tow and he didn't offer to help me at all, even after watching me lug the bucket up to the counter. I didn't see any kind of name tag, but it was an older man who was balding. Based on that interaction, I would have rated only 1 star. I came back yesterday, and the young lady with very short blonde hair was incredibly helpful and informative. She went out of her way to grab a cart and load what I needed. She even went as far as to help me out to my car. Based on my interaction with her, I would rate all 5 stars.
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June 2023 by Susan Marich
I'm sorry to say that customer service is a thing of the past!3 people behind the counter doing nothing, two people in the store.Plan to take 15 minutes searching for things
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July 2022 by Patty Mccaslin
Helpful friendly staff! Some things ring up differently than priced on labels
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June 2022 by Billy Linn
Glad to have them in town!
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January 2022 by Ruth Brungardt
Patti is AWESOME! Was able to help me save a ton of time, and money. Great service, with a smile
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January 2022 by Kaytee Wittyone
We got stuck in our RV in Rawlins WY in a snow storm and didn’t have a Heated Water Hose. Searched everywhere, called a few places none in stock (although not sure people even looked) but someone mentioned R.P. LUMBER. We called, they had one in stock, they held it for us. What great friendly people! Too bad our pipes were too frozen already to use it. Hopefully they will unfreeze later today! Thanks R.P. LUMBER anyway!
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November 2021 by Ruth Dukeman
Patti is AWESOME! Was able to help me save a ton of time, and money. Great service, with a smile
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July 2021 by 307 Wyoming
You can tell these guys all love their jobs. Awesome attitudes!
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April 2021 by KT Wonser Layton
We got stuck in our RV in Rawlins WY in a snow storm and didn’t have a Heated Water Hose. Searched everywhere, called a few places none in stock (although not sure people even looked) but someone mentioned R.P. LUMBER. We called, they had one in stock, they held it for us. What great friendly people! Too bad our pipes were too frozen already to use it. Hopefully they will unfreeze later today! Thanks R.P. LUMBER anyway!
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April 2021 by T J
So after my bad experience with paint the corporate office got involved and fixed my issue. Its nice having a place that puts there customers first and will resolve any issues you have. Thank you rp lumber!
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September 2020 by Robert Larsen
It would be nice if there were someone there knew anything about the products in the store. It almost looks like the owners are just selling off the stock, who knows what will happen.
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April 2020 by Melissa Garcia
Not happy with customer service
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January 2020 by Th Vauvau
Great customer service ?. Very helpfull and friendly.
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November 2019 by Ride her rope her power stroke her
Great service, friendly, only downfall is the high prices- nearly exactly double of Lowe’s or Home Depot but that’s the thing is they aren’t here so there is no competition.
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May 2019 by dustin north
Great service willing to help navigate the store to find what we needed
