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“We have had an amazing 10 year partnership with IO DC. They have supported us in creating efficiency as an adjunct to our back office functions, great conference spaces and of course our dedicated offices. The great value for us is that in this virtual era - we have a live GO TO person to help us with any of our Business needs - incoming mail, phones, outgoing package mailings, even ordering lunch for our business conferences! Thanks IO”
“This is hands down the best UPS I have ever been to. Every single staff member is incredibly helpful, friendly, and efficient. I'm always amazed (as customer facing jobs can be tiring) because it is like this every single time - regardless of which staff are working. My only regret is that I don't have the names of the employees to give them a shout out.”
“Elise is the most professional and talented employee that I have ever met working at the UPS store at McArthur Blvd storeShe is so knowledgeable and courteousI have a company myself and I will hire her if I canQuan Trinh”
“This UPS Store stands out from other, comparable, competitive stores due to its exceptional customer service and uncommonly kind and helpful employees. It’s reliable, efficient and fast. I’m so glad for Scottie and all the others at this location that make it operate so effectively.”
“It is every time I visit this store, "Yolanda" always welcomes me to the store and make it a point that I have the best customer service experience duration. Thank you always "Yolanda" for being who you are and displaying your utmost service oriented demeanor! It means the world to me and others to see that "Customer Service" is key and being utilized in all the meaningful ways. Keep up the good work "Yolanda" and stay true to who you really are.”
“The attention that this company gives us is the best, and also when ever I purchase something on Amazon it always comes the next day, so I have to give them what they deserve.”
“Rashia is incredible!! In the times that I have lost a package, I have never felt like any vendor would ever do anything to locate it. When I called this store about a missing package, Rashia took care to locate the package and updated me on every step of the way! Best service I have ever received from any shipping or mailing situation!”
“This store is in a great location and hence it is always busy. But the staff are wonderful and very helpful. Whether its fingerprints for something, a return to Amazon, sending a priority package or such - they are always patient and kind. Highly recommend!”
“What I'm about to say isn't hyperbole: This location has the best customer service I've had not just in the delivery service but in any establishment based in customer service. Thomas, Leonard, and Brian are more helpful than I can put into words and top-notch people.”
“I've taken documents for church meetings to this store, and they do wonderful work. I continue to use the printing and mailing services, without any problems or issues. Thank goodness!”
“I needed to print a very large job and left it until the last minute. I emailed it to the store and they were able to complete it quickly and efficiently! I will definitely be coming back again!”
“This store is my favorite UPS store in DC. I have used this store for years and I have always found the UPS representatives to be extremely helpful, knowledgeable and pleasant!”
“Really helpful customer service even though the store was packed. I had a 100+ page black and white document to print, and was in and out in about 10 minutes. Four stars because the per page cost is a little pricey ($0.30), but I was satisfied and would definitely go back in a pinch.”
“Was hardly pressed and running late to get 4 photos edited and uploaded on 12 pages application and submit, then download the application and print them all within 45 munites. This lady in there was very professional and extremely helpful. Willing to do anything to make this happen. She said use your own computer to save some money and asked me to email the photos to her so she can edit them to save time whiles she was helping other customers at the same time. I am really grateful for people like you.”
“I find the employees at this store to be super helpful. The store handles Amazon packages too. Today I accidentally dropped off a USPS package at this UPS store. They said that a USPS person would pick it up and also suggested that I take a photo of the label, for tracking purposes.”
“Ms.JoyceAnn is always very pleasant! There use to be some rude people here but she’s always professional! I also like the convenience of being able to make it my “access point” of pick up. My packages are safe and always available”
9:30AM - 3:30PM
1030 15th St NW, Washington
Mailbox Centers
“Great customer service each time I’ve been in this store. Don and Kim are not only competent, and respectful, but also have positive attitudes. Of note, the holiday’s seemed especially chaotic with the amount of customers needing support, and I was surprised how well they’ve kept up their helpful attitudes. Appreciate the consistency in sustained professional service. Thanks!”
“I received great customer service today from Lonell. He was knowledgeable, helpful, and professional. He answered my million questions with a smile. Lonell is a true asset to The UPS Store.”
“Very helpful customer service! Needed to get a large package boxed for work to transport on a flight. Went to 2021 L Street location first where the customer service was horrible, very unfriendly. The rep there acted like I was a bother the moment I walked in, stating they didn’t do packing without shipping, and didn’t offer any suggestions. Called this UPS store and they were very friendly and said of course I could pay for packing without shipping. Very professional, fast service. Appreciate the help!”
“I mailed a package from the CP Post Office yesterday, 9/29/22, and the young woman behind the counter could not have been nicer. In addition to her general combination of courtesy and professionalism, she saw that some of the tape I had used might have become caught up in the machines, so she took out clear sealing tape and covered up the tape I had used. 5-star service!!!”
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“Kazim was phenomenal to work with on our band merch shipping needs! We played the anthem venue next door and needed to expedite shipping a large quantity of boxes ahead of us to the next show in a tight timeframe. He made it a seamless process via his top tier customer service, kindness and overall knowledge on best shipping strategy. Thank you again Kazim!”