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February 2024 by nico reuillon
Nick took amazing care of my wife and I. Truly a next level watch buying experience. He got me the watch i asked for and he even offered us refreshments. It was just a completely lovely experience.
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February 2024 by metro 21
My experience working with my sales representative, Eileen, was absolutely amazing. I finally received my timepiece after waiting a long time . During the waiting period Eileen was very professional in listing to my request and replying in a timely manner consistently.. I am absolutely satisfied with their service and will be a lifetime customer at this store. Thanks Bucherer
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February 2024 by Josh Meister
Probably the least friendly and least inviting AD I’ve ever visited. Clearly profiles me, fully up and down and won’t even hold a conversation.
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February 2024 by Joseph Pryor
This store has changed its format so they only carry new watches and in most cases you have to order them. But there's a great team that works here and they're very knowledgeable.
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January 2024 by Michael Hollander
Was able to help me! Very friendly and accommodating!
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January 2024 by David Dahan
Nick at Tourneau | Bucherer has been incredible! He's such a nice guy, always there to answer my questions no matter the hour. His dedication is amazing. Big thanks to Nick for making my Rolex Submariner purchase such a fantastic experience!
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November 2023 by Juan Francisco Aguirre Leiva
Nick has been absolutely outstanding. After waiting for almost two years to get my wife's 34 OP pink dial from another AD, my desire to own a Rolex grew immensely. One day, we decided to spend a whole Saturday in Palm Beach and entered Bucherer Tourneau, where luckily Nick was present. He greeted us with a big smile, thanked us for coming in, and asked which watch I was interested in. I mentioned that I would love to have the new air king ref 126900, as it held a lot of sentimental value for me since my late grandad was a pilot. We also discussed other watches and how the market has changed due to the pandemic. Nick's knowledge and passion were palpable. He even complimented my wife's watch and assured me that he would get my desired watch without any worries.Two months later, he texted me asking when I could come to the store and pick up my watch. I was speechless because it was just a week before my birthday! Thanks to Nick, I received a Rolex as a birthday present. I can't wait to see him again and continue building my own collection. I highly recommend his services . Pictures are from the day we picked it up
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October 2023 by Travis Fiore
My first Rolex purchase was made unforgettable thanks to Robert. His extensive knowledge, professionalism, and genuine passion for the brand turned a shopping trip into an educational and enjoyable journey. Robert went above and beyond, answering all my questions and ensuring I left with a deeper appreciation for my chosen timepiece and the storied history of Rolex. His dedication to exceptional customer service is unmatched. Highly recommend!
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September 2023 by Nelson Cover III
Just had a wonderful experience at Tourneau/ Bucherer. Mike was very patient, attentive and a great guy to talk watches with. When I think of shopping a high-end luxury brand this was the level of class that should be associated with it.
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September 2023 by Nourdine Bouldjedri
Amazing experience at the Rolex Store! While on business trip, I decided to visit Tourneau and I had the chance to meet Eileen. I was looking for a specific model but they did not have it in store that day. We still talked watches, and as a watch enthusiast I really enjoyed our conversation and the 5 stars treatment that I was getting.Eileen is extremely knowledgeable, she was listening to my needs and was eager to help me obtain the time piece I wanted. About 3 months after my first visit, I received a text from Eileen telling me that she has the watch I was looking for. Eileen is a true professional that values and cares about her customers. I am happy to say that thinks to this amazing sales person I will definitely be a long term customer.
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September 2023 by Robert Marquardt
I recently picked up a watch from this location and the service was exceptional. The whole team was courteous and ensured I was comfortable throughout the process. Nick, in particular, was incredible, he spent months with me deciding which watch I wanted to acquire and ensured the entire process was effortless. I highly recommend this Authorized Dealer.
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September 2023 by Eric K
When I visited Palm Beach store few months ago, I met one of the best Rolex consultants to date. Nick is one of the nicest individuals I know. He is honest and very knowledgeable. He will tell everything as it is. If you end up going to Palm Beach store you have to make sure you ask for Nick.He told me to be patient and he delivered. I am looking forward to my Rolex journey with Nick.Thank you so much Nick for my gorgeous Daytona.
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August 2023 by Ali Jafri
I had an outstanding experience at Bucherer with Eileen as my Rolex authorized dealer. From the moment I walked in, she greeted me with a warm smile and was incredibly friendly and communicative throughout the entire process. Eileen's expertise and knowledge about Rolex watches were impressive, and she listened attentively to my preferences, helping me find the perfect timepiece for my sister's PA school graduation present.Eileen's professionalism was top-notch and she made sure I felt comfortable and well-informed during the entire shopping experience, making it truly enjoyable.I highly recommend Bucherer, and specifically Eileen, to anyone looking for a premium watch shopping experience. Her exceptional customer service and dedication to finding the right watch for me were unparalleled. It's undoubtedly the best watch shopping experience I've had, and I'm thrilled with my purchase. Thank you, Eileen, and Bucherer, for making it an unforgettable experience!
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April 2023 by Brian G.
I had a brilliant experience purchasing my first Rolex with Eileen! The entire team made my wife, my dog Flagler and I extremely comfortable throughout the whole process. Thank you Bucherer and Eileen!
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April 2023 by Sunnyin 813
First, we should say we traveled from 4hrs away by car for our appointment at the Bucherer Palm Beach store. This was because a close friend and frequent customer recommended we go here first when considering such an important acquisition. During our recent purchase experience, our sales associate, Eileen, was just a wonderful, kind and solicitous host; putting us at ease, ensuring we were comfortable and being very patient when addressing our questions and concerns. Eileen was as prophetic as she was intuitive when it came to anticipating what timepiece we might want. We were quickly convinced this particular store is interested in making and keeping relationships through their transactions vs. a one-time sale.Without being pushed, rushed or coaxed in any way, and being given multiple assurances that our 100% satisfaction was imperative, we left very pleased, even enchanted, with a purchase we never thought we’d be making that day.