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“Tony the manager was Awesome!! He helped me and my wife pick out two different twin xl’s for our split king. He did not pressure us in any way and was extremely knowledgeable of the inventory and what type of mattress our body types and sleep positions needed. I will definitely refer all my friends to go see Tony for their next mattress.”
“Saw an item on Facebook and went to the website. What a great shop! Unique items for the home. My favorite item is the cookware. I am hooked and want all the pieces. The service is great!. I love when you have a question and get a timely response. The shipping is also fast.”
“Shawn is Amazing! Came in for a couch And walked out with Gorgeous sectional and Full bedroom set;) excellent service Shawn was very knowledgeable and his manager robert was outstanding! Always friendly and courteous best quality ever”
“It was nice knowing that this store is in thr area, the cashier was nice and helpful, not so much the manager or assistant manager ?. We found some ribbon that we wanted but it had been opened by someone and just left on a shelf, we requested a discount, which the cashier was willing to give us ten percent but we weren't sure if it was complete amd the young lady in charge kind of got a little attitude and more or less said only ten percent, if not we're keeping it and we said keep it and left with our purchases. That's not the way you get customers to return to your store, i think I'll be driving to the first colony location or another store ?.”
9:30AM - 10PM
7227 W Grand Pkwy S, Richmond
Furniture Stores
“Went with intention of looking at a sofa sleeper, however when we arrived, they had a special going on and I started wandering. The salesman, Kong was very kind and showed us the layout of the showroom (which is huge) and then let us wander. He would check on us, but never pressured us. We ended up purchasing a 3 piece living room set and are very happy. We could have had it delivered that same day but we asked for the next day so we could move things around, since we were now getting more than I had originally planned. I was very happy with our experience at the showroom and our delivery. The highlight was Mattress Mack himself calling to make sure I was happy with my purchase!”
“I came across an ad and spotted a beautiful display cabinet. I called and it was so nice to hear a real person answer the phone. Pam was friendly and helpful. I placed the order and later on the same day, I received a date and window of time for delivery. On the day of delivery, I also received a call to adjust and narrow the delivery time window and i received a call ahead from the gentleman handling the delivery too. Delivery was quick and easy. The furniture piece is beautiful! Love the solid wood and wrought iron.”
“I visited on February 12th to purchase an item, and I as a Customer am well pleased with the excellent customer service I received from the young lady Ms.Ayelene, who appears to work in apparel. I asked for her to see if she can get me some assistance with the Health and Beauty Dept. in which I was looking for a particular nail polish. Instead of her trying to call for someone else to assist me, she told me I can help you, and walked me over to the area to give me many options. She went above and beyond to make sure I have a great experience as a customer. Management please give recognition to this young lady. I give her 5 stars!⭐️ ⭐️⭐️ ⭐️ ⭐️??”
“amazingggg! but wished they had more KPOP albums, including, cd players, collect binders, sleeves, and more. overall super good service and no problems other then that.”
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“We walked in with very limited info about the mattress. The salesperson Manker provided education and walked us through our sleeping habits to help narrow down our choices. Super good guy”