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January 2024 by Terry Cowart
Welcomed when entering the store, directly shown what I was looking for, assisted while making my decision on a pair of gloves.Offered other options, very friendly and helpful. Excellent product selection and great prices, fantastic staff.Awesome experience, highly recommend.
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January 2024 by Ron Mowery
(Part 2 at the bottom if you are interested) Before I get into it, I should say that my issue is with the companies online ordering system/customer service. I purchased a hotwired jacket liner and gloves in store but due to limited inventory, I had to purchase the pant liner, y connector and the helmet I was looking for online using their site. I received an email confirmation for shipping on the 15th, Monday, with an eta for Friday the 19th delivery. I just got an email, the day before the order is supposed to be delivered mind you, that my order has been returned. No explanation as to why, just sorry about your luck but you aren't getting your order that you paid over 500 for. Oh and by the way, you won't see credit for up to 7-10 days. So this gear that was meant for a ride THIS weekend, is now cancelled for no good reason and I have to scramble to find my gear elsewhere or ride without. So I call and ask what happened with no explanation other than there was an issue with my shipping address but they don't know what the problem is because it was filled out exactly as my license reads, no apartment or suite number. I get that stuff happens, orders fall through but I do not appreciate that I was not informed of this until THE DAY BEFORE the order was set to arrive. Where is the communication? Why do I give my contact information if nobody is going to reach out before just straight cancelling my order. The excellent customer service rep (sarcasm) did however let me know that I can just re order everything and spend another 500+ before even getting credit for the first order, even though they have no explantion for why my first order was cancelled. The sheer piss poor customer service alone that I was not given any understanding for their mistake with no apology, no communication prior, and then trying to sell me my order again is more than enough for me to never shop here again. I honestly wish I could return the gear I already purchased just to make a point however I already tossed the packaging after making sure it fit. Lengthy message but hopefully it prevents someone else from making the same mistake I did, if you buy, buy in store. Don't bother with their gamble of a website and faceless employees who don't give a damn that you spend hard earned money with their company. If that is how you treat your customers, you can keep your inventory and sit on it.So I was asked to provide my contact info so they can resolve the issue. I did this and they responded by offering to re-create the order at a discounted rate and offering credit for future purchases, which I appreciated it. It was nice of them to try and offer that, however I still had no reason for why there was an issue with my shipping address. So I called and they could not give me a reason why, just that it was returned by the shipping company. I find that odd because the tracking only ever showed that a label was created and it was awaiting pick up. Who knows at this point what happened. Then I find out that even if I do want to place the order, they are out of stock on the y connector that allows the jacket and the pants to be used together. So what is the point in buying the large ticket item if I can't use it together with the jacket? I was however offered to be put on a wait list to be notified when they come back in stock! Laughable to be honest that they would even suggest this. Ultimately I told them I will be taking my business elsewhere. I would suggest you do the same. If you can't take care of your customers, you don't deserve their money and I for one am sick of lining some suit's pockets who won't care until they go under. Time to find a mom and pop shop in the area.
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January 2024 by Luis Molina
Excellent customer service and products. My son and I would like to thank David who was very helpful at all times, specially when guiding us through the products and setting up the SENA 50S on both of our helmets that we purchased at the store.
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January 2024 by Javier Lozano
Had a miss communication with the warranty of a battery but the store manager Pedro made it right. Highly recommend this place. Especially the customer service!
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December 2023 by The key man locksmith San Antonio
Great customer service !!!they was the only place inSan Antonio who carried the tires I need
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December 2023 by Kenneth Reese
If you're looking to buy motorcycle apparel, look no further than Cycle Gear. Not only do they have a plethora of motorcycle gear, they also treat their customers with top notch care and attention. They even installed my communication module in my new helmet for me. No doubt we will return. Excellent place to shop.
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December 2023 by Jarrod Riffe
These guys rock. Always willing to help in anyway they can. All about convenience and keeping customers coming back. Please use these guys, keep them in business! Great manager who goes above and beyond. Remember to get your tires mounted from here.
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December 2023 by Travis Farr
Worked with David and can’t begin to explain how helpful he was getting me into my first helmet. He answered every question I had and went above and beyond to make sure I was happy with my selection. I will be back to get more gear for sure.
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November 2023 by Sam Pippert
If you are looking for motorcycle gear, then look no further. If you aren't exactly sure on sizing or fit, then this is a good place to go. The staff us always friendly and helpful. If you know what you are looking for or want to get an idea about what you might want, I'd use the cycle gear website to see if it's in stock. If it isn't, it doesn't hurt to go and see what they have so you can see if the fit will be right for you. I have gotten a lot of my gear from them and will continue going back.
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November 2023 by Kourtney Green
Was able to purchase winter gear for myself and my husband. Great quality, and the customer service was great. They really helped us find what we were looking for in the right size. Will definitely be back for our future riding needs.
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November 2023 by Tony Portilla
Attendants are so focused, knowledgeable and dedicated. I think it’s cause they ride and the ones that don’t ride, get it from the ones that do. Excellent store with everything you need and prices are for every pocketbook. Great place to have in SA. I buy something every month to support the store. Keep it up!
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November 2023 by kris lloyd
I shop Cycle Gear frequently because they have a great selection and great prices. The 2 red headed and bearded individuals (Tyler and ?) are always super helpful! *sorry don’t remember the other dudes name
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November 2023 by Jeffery Tillman
I never have a bad moment with these guys. Everyone is very knowledgeable of all the products they carry and they are eager to help.
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November 2023 by ADAN ARIZPE
My associate took the time to look items up in the system and also shared his knowledge of the products with me. I didn’t feel rushed and I felt that he genuinely was helping and not trying to just make a sale, this day and age that’s a rare quality. Thanks you!
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November 2023 by Chelsa Morris
Everyone was very friendly and wanting to help when I came into the store.David was able to show me what I was looking for and went beyond finding the right tools for me for my bike. I will definitely be doing more business with them.
