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“Destiny is amazing with her T-Mobile customer support! My account had so many issues, she didn’t hesitate to sucking quickly call & have them fix it all up to include unlocking my two cellphones for international use. You’re the Best Destiny, I greatly appreciate your outstanding help & Halle early birthday to you!“T is for teamwork & for T-Mobile””
“Had to run into the store on Airport Rd. to get a charger for my cell. The employee, Marley, (hope I spelled right) was busy with another customer and asked me what I needed. I told her what it was and she also helped me awhile she helped the other customer. Marley got me hooked up, paid for and out the door within 10 minutes. Great customer service.”
“Have received true help when I have been to this location. Others seem to promote customer service over the phone, but here, the staff listens to the problem, takes a little time to research, and provides an answer. Only wish the Samsung advertisement had popped up as usual so it could be removed, and since coming to T-mobile, my phone number has been hacked, and random people call in various dispositions because my number call them. And the spam calls are ĵ Wish there was a fix cannot change my number.”
“JOIE, Joie, Joie...I pray US cellular knows what a gem they have ! I did not have an appointment showed up had to wait, but it was worth it. I told Joie when it came time to get a new phone I would be back. While waiting, I overheard the interaction she had with each person ...what struck me most was how each individual appeared to be like family. Joie has a gift with people and she exceeds and exudes what customer service is all about. Getting a new phone is always stressful but she made it the best part of my day kudos to US cellular. I hope she is honored where she works and other employees take note of her genuine care and concern of each individual and polite demeanor !!! Grate for Joie, Sheila”
“Went in the store to change my plan and remove a line off my bill. Adam was my service representative and he is the greatest!!! Very friendly, explained everything to me on how the removal would work and any other questions I had. Can't thank him enough for his helping me! Thanks Adam!!!”
“Zachary helped me with getting my upgrade yesterday and I left very satisfied!! He has great customer service and definitely knows how to treat his customers. I went to a different T-mobile location before I went to this location and they actually told me they could not help me because I had a sprint account and would have to go to a different location, so glad they couldn’t! I will refer all of my friends and family to this location just because of how I was treated!”
“We were experiencing trouble for about a week getting a phone unlocked and so we could add a new line spend hours in store and on the phone with spectrum but Teri Flye was able to get it done it done minutes outstanding customer service and outstanding knowledge”
9:00 AM - 7:00 PM
3201 Lawrence Rd #545, Wichita Falls
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“I stopped in with my phone because I was having issues with my phone charging and Kylie was able to fix the problem and saved me from having to purchase another phone. Thank you!”