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8AM - 4PM
1703 Dock St Suite A, Tacoma
Credit Unions
“Downtown branch makes me feel like family every time I walk in. 10/10 would recommend.Daniel is a remarkable person, I commend him. He gets the job done.been there for me since day one”
“Honestly had the best experience in there this afternoon. The woman teller was so friendly, helpful, and just a joy to work with. It's not something I've encountered in Tacoma/Spanaway area a lot, so I wanted to make sure to say thank you Tana Ray for your help and positive attitude.”
“Truly, enjoyed my experience speaking with Rachael and helping open accounts with cd and cred line she absolutely did not rush me nor talk to fast but helped me in detail on understanding what I was doing really appreciate the welcoming services”
“Every interaction we have had with this team has been a positive experience. During our visit on 3/10/23, there was a supervisor trainee who was extremely professional and kind during our process of opening a savings account. The trainer was very efficient and patient while walking the trainee through various processes.”
9AM - 5:30PM
2602 N Proctor St Suite 103, Tacoma
Credit Unions
“This is the best ACU branch. I've been a member for 15 years and I've met many tellers and staff members. But this branch in particular gave me the best experience of all. One of the supervisors (Sergio Lopez) greeted me and helped me with what I needed. From the very beginning he treated me like a friend instead of a customer and I will never forget it. Sergio should be in charge of training everybody because this is exactly how I'd like to be treated. Thanks Sergio!”
9AM - 5:30PM
9601 S Tacoma Way #103, Tacoma
Credit Unions
“I was helped by Ms. Jhania and bank manager, Ms. Miae. Most friendly staff staff, and the bank manager too. Very helpful. Have an amazing guaranteed customer satisfaction. Great rates for the certificates of deposit also. Hundreds of ATMs that are in the Cooperative network. It is always a joy to bank over here. Best customer service.”
“Loan application process was smooth. Although i was denied, they provided a 2nd option for me, which not only gives me the power to build my credit, i can also take care of my emergency expense as well. Communication could have been a bit better initially, but Kayla, Patrick, Scott & Stanwood worked hard on my behalf & helped me take care of my needs. Top notch service, professional, friendly & genuinely care about their customers.”
“The people at this branch are very welcoming.. Rosalinda is full of energy and has a great sense of humor.. She's very patient and always has valuable suggestions and ideas that are truly helpful. Her welcoming smile always Creates magic and excitement within the visit..? She is an asset to every customer and never leaves anyone guessing on anything as they exit with a smile of their own.”
“I have had the pleasure to work with Sandi B. on two separate occasions for home loans. Sandi provided excellent customer service and each time was a quick and easy process!”
“Thank you Community 1st!I have been with my previous financial institution for 11 years.Started and completed the transfer without any hitches.The staff (Lynn and crew) welcomed me, with a very professional and knowledgeable attitude.I’m very comfortable with my decision, now that I’ve swapped institutes.”
“This location has drive through ATM & banking services, which is always nice. Unfortunately this is a rougher part of the city and the parking lot and perimeter streets see a lot of “action” - fortunately there is security present & they do monitor and intervene when necessary.”
“I stopped by real quick to tell them I was gonna be late with my truck payment and my wife is gonna kill me and the teller Arielle Suarez went above and beyond to help me explaining that I has 14 days grace with no mark on credit and she even went ahead and explained to me how to make the payment she made an overall bad experience turn into a learning experience which was not what I expected we need more people in customer service like this young lady thank you Arielle”
“All my direct deposits are released as soon as they receive it (usually by 8:30 am PST for me). On average, I receive my paychecks four business days in advance; and even earlier, during the holidays, not later, as many other institutions practice. The tellers, whether experienced or not, are highly qualified subject experts in matters concerning most/all of my financial needs; and this is what I liked second to most: if Anyone, whether teller or manager does not know an answer, they ask the right individual (no matter what status) the appropriate inquiry to their craft- THEY GET THE RIGHT ANSWER FOR YOU, and not a load of useless waste (who likes their time wasted, also). WHAT I LIKE MOST: is their continual cheerful and polite customer service; and my, it takes you back, and causes you to check your demeanor and mannerisms. These professionals are people, who have real lives as we all do; and they keep it together, every time.”
“Very busy branch for in person transactions. Download your favorite media, stretch your hammies, and pop in an earbud because you're gonna be there awhile. Understaffed, but service is always top-notch. Tellers and other staff are solid. Never judgmental, always helpful, always kind, and they always know their stuff.Outstanding interest rates! No predatory fees or charges! Many great products-auto and college loans, for example, make the whole process so much simpler. Free onsite notary, instant debit card creation, monthly atm fee reimbursement, etc. Credit unions are objectively better and this is the best of them all :)”
“I have always had excellent service at this branch. The tellers and managers are helpful and informative, they will help find a solution. I am grateful having a branch in my area.”
“Very busy branch for in person transactions. Download your favorite media, stretch your hammies, and pop in an earbud because you're gonna be there awhile. Understaffed, but service is always top-notch. Tellers and other staff are solid. Never judgmental, always helpful, always kind, and they always know their stuff.Outstanding interest rates! No predatory fees or charges! Many great products-auto and college loans, for example, make the whole process so much simpler. Free onsite notary, instant debit card creation, monthly atm fee reimbursement, etc. Credit unions are objectively better and this is the best of them all :)”
“Tracy was helpful with giving me the resources to apply for a credit card and lower my APR balance on my credit card. She also printed me out a new debit card and gave me information on other resources. I was unaware of. I’ve been with this branch since I was younger and have nothing but great experiences and will remain a member.”
“Tapco is a great bank! The people who work there know the clients, treat them very well and help them so much! I love working with Michelle, she gives so much personal attention! A great bank and crew!!!”
“I feel most of the complaints on TwinStar are petty people not looking at the bigger picture. So far every single experience I’ve had here has been wonderful. I will say as well that I have high expectations when it comes to services. Also, if you go into the lobby be sure to say hello to the security guard. He is just the sweetest man.”
“Jordan and Gabby are friendly helpful and smart. Opening new accounts is easy with this awesome team. A nice feature at Tapco is the same day credit card service, no waiting for the mail. Thank you!”
“After a car accident that totaled my jeep, I came into Sound Credit Union looking for a car loan. Without a payout from insurance yet I was unsure of how this process would go. Luckily it was made so easy thanks to Sara who took care of me. Now I'm off to go get my next vehicle. Thank you Sound Credit Union!”
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“Don't be fooled, there really IS a PSCCU branch here. The thing is, they don't have their own mailing address (they share with the Puget Sound Energy building). Because they don't have their own address, google will take you to the PSE building and NOT the PSCCU building.”