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“I scheduled an appointment here for 7:00pm to have my numbers switched between two new phones. I chose this store because they were open until 8pm. When I arrived, there was a customer being helped by a young man, Jose, I believe. By 7:15pm, the first customer was still being helped and three more customers had gotten in line behind me. It was clear that some would not get help before they closed. With the closing hour coming soon, Jose professionally handled the waiting customers and was able to successfully get my phones switched while also helping the other waiting customers. In what would normally be a stressful situation, Jose kept a welcoming and friendly attitude. We all actually chatted with each other while Jose took worked hard for us. Over all great experience. Will gladly drive out of my to go this store versus the closer one to me. Thank you, Jose.”
“Good customer service. Well trained in everything they have. Except for home internet and the free stuff they offered. Didn't get any of it except for a $25 gift card. But I can't complain too much since the internet is good.”
“I had issues with a service I had purchase since October, I had requested help multiple times and no one seemed to really looked really into my problem even calling customer service wasn't helping me. I went today into the store again and Monika helped me out with a big smile and fix the problem I been having for months in less than 10 min. She's super friendly and immediately helps you out.”
“This is a good store for people who need high quality stuff and my family loves this store a lot. The clothes are very high quality, but don't last very long. They even have popcorn and slushies inside the Starbucks and the popcorn is so good, but the Starbucks line is a nightmare and the wait time is usually very long. The things are the best and worth the money. The people at Curbside Pickup don't take super long and are very good with their timing. So, what I do recommend is that you do the curbside pickup option if you have so many kids and that would be easier for you.”
“In the 6 years I have gone to this location, this store's staff members are very helpful and courteous. However, I have gone to this store a few times to pay my bill or do phone related business there, only to find the store is closed (during business hours)! No note or anything. It is left to look like the business is shutdown and no longer in business. I went there yesterday...the same thing. Luckily I was traveling in the area anyway.”
“Another great experience at Verizon store in Redwood City. Needed help swapping out my mom's phone with a replacement phone. Replacement phone came quickly but we needed help with the sim card. Diego greeted us at the door and was helpful and knowledgeable. Got us working in a few minutes. Really appreciate his patience with my mom.”
“Got locked out of my Verizon account by using the wrong password too many times. Walked in at 4:30 pm on a Sunday and was greeted by Kevin.He was professional, friendly, patient and kind. Got me back into my account in minutes. I appreciated his help and helpful demeaner.Thank you Kevin!”
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“Angel and Fernando were beyond helpful they helped me so much and had amazing customer service the best experience I’ve had at this location definitely will be coming back!”