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“I am so happy to have found Sebastian cross country move he was so accommodating honest and knowledgeable. I am in love with my mattress and love the fact it’s organic and without chemicals.I will highly recommend to any family and friends. Thank you!!!”
“Maria helped us out and she gave us outstanding customer service. She was very patient, kind, and extremely helpful. If I can give her ten stars I would. Great place, highly recommend!”
“To start off with, my first experience with Mattress firm was not good at all. I came into the store after having an awful experience at a well known furniture store; I spoke to a salesman named, Afnary. I was completely open about the nightmare I had been through... I wanted to be sure he undertsood my situation.I had purchased a mattress set from City... and it the wrong mattress was delivered (mind you, I had to take a half day off work). They admitted that they'd messed up and requested me to come back in. to choose a new bed as the one I'd chosen had been discontinued. I chose another mattress. I took another day off work to receive this, and to my disappointment, I did not receive the correct mattress once again.All of this horrifying situation was clearly explained to Afnary before we ebven began searching for the perfect mattress for me (finally). After a couple of hours, I decided to purchase a floor model as it was soft. I clearly stated I wanted THAT EXACT floor model. In addition to ordering the mattress, Afnary offered to throw in two pilllows.Sadly, I took another half-day from work and ONCE AGAIN, THE WRONG MATTRESS AND NO PILLOWS! To say I was sickened is putting it mildly. When I called Afnary, he was useless and basically told me too bad.I went to the store adamant that I get good service once and for all! I spoke with Jonathan who just so happened to have been in the store the day I was chatting with Afanry. He remembered me and my situation. Long story short, Jonathan sold me the best mattress, threw in the two pillows I had not received from Afnary, and a bunky board!I have lost a lot of sleep, a lot of money, but I am happy to say that Mattress Firm pulled through and Jonathan is the best. Afnary should not be a salesman - horrible customer support and simply no follow through. Thank you, Jonathan!”
“Ordered the Arielle bed with storage and nightstands. Only one of my nightstands arrived on delivery day and I had a difficult time contacting anyone that was able to fix this issue. I eventually got Elizabeth on the line which was a god send. She knew exactly how to tackle the issue and always followed up promptly when promised. Her professionalism salvaged what would’ve been a disappointing experience with this company. Now my 2nd nightstand is scheduled for delivery, and thus far I am extremely satisfied with my Arielle bed and nightstand I’ve received.”
“Our "Sleep Expert" William was extremely knowledgeable and helpful. He helped me find the best choice for my needs and answered all questions and concerns in a professional and courteous manner. Great customer service from beginning to end.?Recommend this location highly.”
“I highly recommend them, I just made a purchase and I was very satisfied. I loved everything, there is something for all tastes and payment facilities and excellent service, do not hesitate to decorate your house with them, they are the best ☺️”
“Beautiful furniture and enjoyed working with Michael! Good communication and delivery was the best ever! Delivery people treated my new furniture and my home as if it was their own! Thank you!”
“Excellent products and sales services! Jen went above and beyond our expectations. 100% recommended. If you are needing a mattress, just go to Mattress Firm Dadeland and ask for Jenifer. She’s amazing, knows about the product she sells and has all the patience of the world.”
“Kevin and Damien REALLY knew their product lines inside and out. They provided an informative and unpressured sales presentation moving me through the decision making process. I purchased and the bed will be delivered in 48 hrs. I recommend this team and location.”
“My experience here was AMAZING!!!! The process was super fast! I got approved fast and Tony got me all set in a jiffy with the paperwork! I was offered a complimentary drink while I filled out my paperwork! Tony really made me a happy girl!!!!!”
“Ricardo, was an amazing sales person, he took his time to explain everything I needed to know about the mattress I was looking for and I ended up buying a base also, He offered me a great deal. He was very patient, friendly and very professional. I highly recommend this location if you are looking for a good deal. Thank you so much Ricardo.”
“Daniel was the person who helped me. He was very attentive and professional. He knew exactly what he was looking for. Service with excellence. I recommend it to everyone.”
“We decided to buy the mattress today with Mariana. She is very professional and provided us, in advance, all the information that we need to make our decision. She has great customer service skills and helped us through the whole process with fantastic attitudePlease recognize her workGeorgina”
11AM - 7PM
13755 N Kendall Dr, Miami
Furniture Stores
“Today I was in El Dorado, Yahima attended me, I came looking for a dining room set and he advised me to find the Q I needed. I am very grateful for your help. Demonstrated great knowledge of the store. I'll be back soon.”
“The sales person named Ana was very friendly and very helpful in assisting me in purchasing a new mattress. Ana is very professional and provided excellent customer service.”
“A unique experience, Mr. Ramon was excellent in his treatment, as a guide for our purchase. A 100% recommended place with first-class staff and exquisite merchandise.”
“Staff was very nice And took the time to explain details of all beds and what would be the best for me. Very happy with my purchase and would recommend anybody needing a bed to go to mattress firm.”
“After shopping around for a few weeks, I ended up going with this Mattress Firm store. Not only because of their price, but also because of the great customer service. I initially walked in a few weeks prior to my purchase, mainly "window shopping". I was greeted by Karina. Although I made it clear I was just looking, she was very eager to help. Very nice, professional, friendly and informed on the package I was looking for! I walked in about a month later and she immediately remembered who I was. I told her I was still interested in the same and was ready to buy. Not only did she have me out of the store in 20 minutes, but have me an even better deal that the original! Customer service sometimes seems to be a dying art. Karina, and Alex who I briefly met, but saw the way he attended to his customer while I was there, were definitely the exception! Great experience overall and I'd highly recommend this store. Thank you so much and best of luck!”
“Andrea López is the best Sales Associate in the store! She was very kind, knowledgeable and patience with our furniture needs. She walked us through the whole process of making the decision and selection of the furniture we really liked. If you want to have the best customer experience and satisfaction buying your furniture, definitely ask for Andrea Lopez and you won’t regret it.”
“Amazing work and excellent communication. We purchased a front desk for our new clinic and the quality exceeded our expectations! The entire process from ordering to delivery was seamless and Axis communicated with us every step of the way. We could not be happier and highly recommend their services! Thank you!”
“Harry at the mattress store was a fantastic professional who helped us find the perfect mattress. Great service, knowledgeable staff, and a wide selection. Highly recommend shopping here!”
“Very pleased with my experience. I recently purchased a bedroom set from this store despite living all the way in Alabama. I had been looking to purchase a solid wood set for some time, and after shopping around locally, I found this store online. The price for the set at Woodworks was much more affordable than what I was quoted to buy the same pieces locally, even after paying for freight shipping. The shipping and delivery was also quite faster than I was expecting and had been quoted by other dealers. Everything I ordered arrived well packaged and boxed. I would highly recommend shopping here, even if you’re not a local customer. Alex was very helpful through the entire buying and shipping process.”
“Great quality, ran by somebody who is somebody, not just someone to come and give you the very thing you desire, but also by being the most real about it, they don’t just do there job, they aren’t just their job, they are also a very real person whether it’s kitchens, whether it’s off the clock, always make sure they meet every goal, every perfect design for those whom seek an extravagant, kitchen that isn’t just a kitchen, but a life created for others around to embark and embrace memories to come, and for that, that is why They get my 5!”
“I had an amazing experience!!! Everyone was friendly and kind, Danny was very helpful, knowledgeable and polite, made it easy for me to find what I was looking for. Overall I’m very happy with my purchase and my experience at mattress firm.”
10AM - 6PM
3301 SW 22nd St Ste 102B, Miami
Furniture Stores
“Maria was such a wonderful, thorough person! My boyfriend and I went in looking for a king mattress that would be affordable, comfortable, and easy to sleep on — she instantly knew our needs and made our dream come true. 10/10 recommend going to her if you need help picking out the right mattress.”
“Took a $25 Uber trip today to buy furniture. Unfortunately, although they ADVERTISE as being open on Saturdays, the store is closed. Terrible way to run a business!Update: The owner reached out to explain their closure and offer a refund for my trip. No need to refund -- it's small potatoes -- but the gesture and the explanation are very nice. Review amended to four stars.”
“I've been working there now for almost 4 months and the experience I've received in learning all the things about retail sales and photographing clothing and entering online for our shopping venue has been such an amazing experience. I could just work there forever the customers are such an asset to the store and I love assisting them. The LEAP PROGRAM is one of the best ones I've ever had a great success with keep doing well”
“I felt very good about my experience at Kendall's frog Ashley and Robert were very kind and gave me all the time I needed, I found everything I was looking for, I am very grateful”
“For a long time I have had the opportunity to buy household items at Laura furniture and they have been of excellent quality. 100% recommended. A few days ago I bought this living room set and they are beautiful. I loved them.”
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“I recently acquired a luxury coach, and I must say I'm thoroughly impressed. The design exudes elegance, and the quality is top-notch. Every moment spent in this coach is a true luxury experience. The comfort it offers is unparalleled, making every second a pleasure.”