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“Our old fridge died last Friday night, we selected and bought a new one on Saturday, and it was delivered and running on Wednesday. Great support in store from Dustin and Brent and superb service from our delivery guys (they had to remove doors on both units to maneuver the entrance). Really appreciated easily talking to live humans in person and on the phone throughout the process. Thank you!”
“Reading these reviews are a bit confusing. I know this location USED to be a Sears but this is for American Freight.Anyway, wife and I were looking for a dresser/mirror combo. Looked online before heading to store to see what was actually "in stock" and ready to go. The one we really liked showed in stock ready for pick up today, however it was not. The lady who was helping us called other stores and they didn't have it either. We ended up buying our 2nd choice, but next time I will call the store 1st to verify they have the product before going. Other than that, the quality was better than I expected in the price range we looked at today.”
12 - 6PM
5375 Ridge Ave, Cincinnati
Appliances
“First of all I just want to say that I was very impressed on the service I was given by this location on ridge ave. The Store manager “Nick” was very helpful and made sure to answer all the questions I had. He even helped me find the furniture I needed that was around my budget ! Highly recommend ! And will be coming back and sending family and friends here !!!”
“I've taken my Janome to Kramer's twice now. The first time they repaired and returned my machine quicker that promised, and the second time fit a quick fix into their busy schedule, while making it clear I could end up at the back of the service line if my problem required anything labor-intensive. Erin was sweet and professional about managing expectations, and my last problem was solved in less than 15 minutes!”
“I recently hired Recker and Boerger to replace my (heat pump) HVAC system and hot water heater. They gave me the best estimate, answered my numerous questions and they were just great throughout the entire process. The installers were courteous, they protected my floors and I was incredibly impressed with the cleanliness of the job and their attention to detail. I’m so great full they were available when I needed them”
“Mark and his team delivered on every promise they made during the complete renovation of our kitchen and several additional projects throughout our home. They met timelines, deadlines, budgets, and were a joy to work with. We would (and will!) recommend them and use them again.Service: Remodeling”
“Always easy to find stuff and employees are mostly helpful... other than the one that just grunts and points, but my brother was a marine so I speak gruntenese...lol”
“Lots of empty shelf space, although expected so close to after Christmas. We were able to order the games we came for and have them sent to us directly. Huge store!”
“Had a great experience working with Ryan to purchase a new mattress! He was very kind, professional, not pushy at all and knowledgeable.James was also very helpful overall with customer service for getting my pickup date scheduled and just an overall professional and nice guy.”
“Ferguson helped me with some hard to find pipe for a home project. After receiving the delivery I realized a made a mistake on the diameter of pipe I needed. They worked with me to exchange for the correct size, including pickup of the old and delivery of the new. Great customer service is all too uncommon these days, but much appreciated.”
“What a great place to buy a used appliance! I've bought several here over the years and they always work great, are a clean as a new appliance, and delivered promptly. The delivery crew is are great and friendly folks who are extremely diligent and careful with the deliveries. I would never buy a new appliance (which typically break down after a few years) when I could have an older, reliable appliance that will give me years of service.”
8AM - 8PM
6300 Glenway Ave, Cincinnati
Appliances
“I love this store, they have everything I need. They are knowledgeable, and quick to fulfill any problem. My go to store for any home DIY from small jobs to large.”
“Recently went here to buy a dishwasher for a rental unit and had a few bumps and bruises but thanks to Eric and the repair crew life is grand. He was gracious, had a replacement ordered before the repair crew got to the property just in case, and worked with me on the install fee. Eric, thanks for helping me make this right and get it done. And even when I got a bit grumpy, he never change his tone which was service threw and threw. I will be back. Thanks all, Eric, Mark, David, the crew that came out to take care of what was needed. I'll be back.”
“The parts took forever to come in, then one ended up being faulty but that is no fault of their own! Tim had to make numerous trips to Kentucky and he still remained completely professional and absolutely wonderful to work with even though my store is a little out of the way. I couldn't be more grateful for Tim and this company saving my pan press!”
“Super helpful. Super knowledgeable. Very friendly. Fantastic use of a small space full of kitchen appliances. A little hard to find but I learned so much about the appliances that I was considering that I have now redirected my energies towards an entirely new line of kitchen appliances because I now know better. Haven't purchased yet but I definitely will be buying from this group.”
“Yo shoutout to Mr. Gregory F. for helping my grandfather out this afternoon. I got a call from my grandad that he had lost his wallet with all his belongings in it, and was literally panicking. I quickly called The Home Depot, and was instantly connected with Mr. Gregory, I'm pretty sure he heard the frustration in my voice lol, but he quickly calmed me down and took my information. As I was calling to cancel his cards, Mr Gregory called me back with in 10 minutes and stated he had found it. I tried to offer to tip him and he would not take it. I hope this finds it way to The Home Depot Corporate, this man is AMAZING and I am truly grateful. Mr Gregory when I come visit Cincy, I will definitely be bringing you a few souvenirs from Las Vegas. Thank you again P.S. To the mamm/ sir who returned the wallet "GOD BLESS YOU". We don't come from a lot and that kind gesture couldn't have made my day any better!!! Thank you”
“Was there for electrical supplies. Struggled to find what I wanted. I'm not 100% on this next statement, but it seems to me that HD has less electrical components that Lowe's. I could be wrong, maybe it's that HD has their stuff spread across multiple aisles and Lowe's electrical is pretty much just in one aisle. I don't know, that's just how it felt. Take it with a grain of salt.”
“Shopping for a mattress can be difficult, but not with these guys. They made the process so simplistic, while providing amazing customer service. 10/10 recommend”
“Best experience ive ever had at a furniture store. The employees were very knowlegdable and helped me find exactly what I wanted and what worked for me and my family. The GM James was so great he has outstanding customer service and truley cares about his customers. Everything was delivered day and time they said it would be the delivery guys were so professional and set everything up for me and made sure I was completely satisfied before they left. I will definitely be returning for all of my furniture needs. High recommend!!!”
“it's the best Home Depot in Cincinnati! the staff is knowledgeable, friendly and professional. I normally have my dog who is very well behavedwith me and even a few employees remember him by name. To me that's huge WOW! If something is not in stock the service desk is always very helpful. I have been going to this Home Depot for a long time. So long, I still remember when this was a 24hr a day Home Depot. I've maybe encountered less than 5 employees in all those years that just weren't a typical Home Depot employee. Hats off to the great staff that make me loyal to HD.”
“Although it is a bummer that they won’t be selling Movies anymore.. this store always seems nice and kept. Selections are good. Been here many times through the years and never had an issue. I come here with my youngest son and he enjoys purchasing movies and sadly this was probably his last trip.”
“Nothing super special but I just wanted to comment that all the workers I walked by, I have them my midwestern customary eye contact, smile, nod, and say hello.I got warm pleasantries reciprocated.. I recently moved to North Carolina and noticed not as friendly of people but unable to pinpoint it.It’s definitely, at least partially, due to this. Or lack of it.It feels welcoming and comfortable and I got that tonight from this Home Depot and the 7 or so employees I encountered.Nothing groundbreaking lol. It’s a Home Depot. Spend about 5% of my yearly income here trying to start insane projects I’m way way unqualified for m. I love it”
8AM - 8PM
3461 Joseph Rd, Cincinnati
Appliances
“I rented a chainsaw and I just want to say have a lot of patience if you rent one they are very persnickety but the guys that work in this department are very good and also very helpful and they have the patience of Job. I will definitely rent from here again.”
“The location in Fairfield has the nicest, professional and humorous people. Very helpful, with a smile! No attitudes. Even had an employee ask if we needed help loading our haul for the day into our car. THIS DOESN'T HAPPEN EVERYDAY IN THIS CRAZY UPSIDE WORLD! THANK YOU HOME DEPOT FOR RESTORING MY FAITH IN HUMANITY ❤️????”
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“EJ is the man. He was great helping me pick out a couch. Patient, friendly, and not pushy at all. He was very helpful. Huge Buckeye fan too. : ). I highly recommend Ej and Sim's.”