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“Went in to the sycamore store to get a new screen protector. A gentleman by the name of Eric was busy and the only employee. I didn’t have to wait too long but I have to say he was great at handling everyone’s needs. He was efficient, polite and knowledgable.”
“Yesterday I took my sons iPhone into get the screen repaired. He shattered the entire LCD screen.I took it in and the men are humble. They gave a fare price to fix it. I was extremely skeptical. He said 45 min. I instantly thought, there’s no way.I came back a hour later and the phone looked brand new. I couldn’t believe the job that he did on this phone. It looked like it came straight from the apple factory. No blemishes. The work he did was amazingly good. As good as if not Better than any apple employee.Im very blessed and thankful for them.Thanks again. Definitely saved me hundreds compared to buying a new phone.”
“I just came into Verizon to get my phone fixed and Randy was outstanding he was right here waiting for me took my phone with a smile on his face and got me back in business and I am so appreciative and your company is so lucky to have this young man working for you.”
“Gill was amazing, he answered all my questions and made my experience great. Very friendly and kind and made my decision easy to FINALLY upgrade to the Galaxy S24. Thanks Gill for your help, I greatly appreciate you.”
“Let's face it, does anyone enjoy going to wireless provider retail locations? I used to dread it every time. However, I was extremely surprised and satisfied with Khylee and my recent visit to this location. I had quite a few changes, but everything was handled with a pleasant and no-stress approach. No pushy offers, no feeling of technical superiority complex on her end, which was something never previously experienced. I appreciated the atmosphere and would highly recommend this location for anyone in need of such services.”
“Hayden was super helpful! He helped us trade in for a new phone, and switched us over to unlimited. It's much more personal at this Verizon location. Thanks again for the excellent service!!”
“First, they were friendly and fix my phone within the amounted time they told me. Was very Impressed with the quality of service that I received today. Glad to have them available to fix my samsung phone. Will definitely recommend them.”
“Sam was GREAT! Told him what I was looking for and he showed me five models along with features of each with no pressure. Will do business with Sam again! Highly recommended.”
“My experience at 3614 Warsaw cricket was more than I expected Nickie was the best person I have ever dealt with she treated me with respect and patience and I will always be grateful to her for her service and I always be a cricket customer I would give her A10+++++++”
“Went into the store today with my mom because she broke her phone. Alice was amazing. She was super nice extremely patient and so very helpful. I definitely appreciate all she did today”
“Walked into 5849 Hamilton Ave Metro store to pay my bill for T-Mobile. Ty ended up offering me a better deal and cheaper rate plan monthly with 2 brand-new phones. I will now be doing business with Mr Ty at 5849 Hamilton Ave. Thanks again for the great customer support and awesome transparency.”
“Blake did an amazing job today! I came in with a broke phone and he went above and Beyond to service me and all others. Great at multi tasking as well! Thx for all of your help. GO BLAKE!!!!!”
11AM - 5PM
55 E Kemper Rd, Cincinnati
Mobile Phones
“My husband and I stopped in to get the special which was an early upgrade to the 15 Pro, IPad and Apple Watch. Cory W was extremely helpful and made us feel comfortable. He took his time to explain everything and made sure we understood everything before we left. Thanks so much Cory!!”
11AM - 5PM
9804 Colerain Ave, Cincinnati
Mobile Phones
“Recently I have had two great experiences at the Cricket Colerain location (9804 Colerain Ave). The cricket repsentive who helped was Mayilin. She was kind, curiosity, and provided fast service! Excellent!! I will always use this location!! Highly recommended!!! Thank you Mayilin!!5 stars ⭐⭐⭐⭐⭐”
“I would highly recommend using the Zagg store at the Kenwood Mall for your phone accessories! They stood by their warranty and made replacing my screen protector easy and stress-free! ?”
“My sales rep,was very helpful and informed. Convinced me to buy a high, quality phone which is a much better fit, for me and my business. And made me feel welcome to the Verizon family.”
“I called store for info on current phone bundles. I was assisted by Goose. He was very professional and patient with all the questions I asked. I appreciate receiving such wonderful customer service, as this has seldom been my experience during my 18 years of being a Cricket customer. Sending out a huge Thank You to Goose for excellent customer service!!”
“I helped my daughter signed up with metro at this location few days ago and we had the best experience. I called many other locations nearby and this guy was by far the friendliest and most helpful. He also gave my daughter and granddaughter free gifts while we were there. It was a very pleasant experience and I will definitely repeat business here.”
“We've been doing business with Adam at the West Kemper location, for about 5 years. Always helpful.. Store is always clean and comfortable. Definitely recommend this location and staff”
“Which of the boost Mobile on Winton road they were more than helpful they worked with me. I recommended highly. Just don't go to the one on glenway avenue that's a joke”
“I have been coming to this store for years and have experienced good and bad service. Lately, they have been short staffed and I have had to wait longer than usual but the service has been worth the wait. While I was waiting for Amanda to finish working with another customer a new gentleman who just walked in the door approached me asking if I need help. Amanda told him I she was taking care of me and he mumbles- what the **** ever. He then started helping another customer and in my opinion was extremely unpleasant, dry and rude. I will be back but I will not allow this guy, I wish I knew his name, to take care of me. Bad bad hire. I know you guys need more staff but the quality of your choice in those you hire matter. Amanda 5 stars other gentleman 0.”
“I love this place for a few reasons. Understood what I needed and wanted and very empathetic to my situation and circumstance. I was able to leave my phone's there for a few days knowing all was well and I could trust them. Thank you D, the employee whom I trust. Your service was on time.”
“Amazing service at Metro PCs on Springdale road. I got a great deal on 3 phones and Khaled was the best sales person I've ever came across highly recommend him helping you he was so kind.”
“I want to Thank,⭐✨AL & TIP✨⭐ for being so Awesome! Thank you for your Excellent Professional help! You were Friendly, Knowledgeable, as well as quick to solve issues and patient in helping me the day I visited your store. You are both exactly what Cricket needs so much more of!!!I have been a Cricket customer for over 15 years. Unfortunately, in the past few years my experience with Cricket as a company has been a nightmare. My visit to the Glenway store has given me hope. Again, THANK YOU AL?& TIP?!!”
“Walked in to see if they could fix a broken camera lens on my iPhone 13. The men at the counter were ready to help right away and said it could be done immediately, in under 20 minutes. Really reasonable price for the part and repair too!”
“I like the guys at this wireless place, very handsome guy with nice smile helped me on my internet in my phone .. for free very nice ... it started to work and fast :)”
11AM - 5PM
4073 E Galbraith Rd, Cincinnati
Mobile Phones
“I’ve been a cricket member since 2004 Today I received THEE BEST Customer service EVER By Mr Neyef! He listened well and and worked quickly and suggested better options than I could ever imagine! Go see him!!”
“I was really grateful for the timely service I received to have my phone screen replaced. Gratefully I carry insurance on my phone for repairs and the process was simple, fast, and easy. Though I do not have the newest smartphone on the market, this location had a case for my phone and also tempered glass to put over my new screen. Great job guys, thanks for the awesome service!”
“Kiara is the best sales associate at the store and I have been to a couple locations she is nice helpful and goes over and beyond to help her customers I highly recommend to go to her store”
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“A pleasure to work with this store, he manager was honest from start to finish. We went to the corporate store on colerain ave and they were awful, pushy, didn’t listen to what we wanted to purchase.The northbend Verizon store was great!Honest, efficient, and courteous. The Verizon corporate store on colerain Ave can learn a few lessons from the northbend store.”