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“Just picked something up from here, the people working there are very friendly and helpful, one in particular(sadly I didn't get her name) helped me out with a dolly they had available (since the order was pretty heavy) would definitely bank here if I lived in Austin.”
“Amanda and Rochelle are amazing! Could not ask for better people! All of the employees will greet you by name and be very communicative! I love this branch over others!”
“I have been a client of the Cedar Park location for about ten years now. This branch office goes out of their way to assist me with whatever transactions I have to make. Erika and her team are the best I have ever encountered in making me feel welcome and not just a number. I highly recommend!”
“Rachel went above and beyond to help me with getting all the insurance info and helping me with the insurance checks . Rachel truly goes above and beyond on customer service, please recognize her .”
“Everything is easier there. If you do your part they will help you with whatever you need. I do like seeing a real person when I have to go inside, I don't want to deal with robots!”
“Overall I’ve had a positive experience with his bank of it banking with him for several years my wife and son have an account with them too, they’re not 100% perfect but compared to Bank of America, Chase, Wells Fargo etc. It’s a much better experience. Credit unions are non profit so that’s plus for me as well.”
“I recently financed a used auto loan with Austin Telco. Michael Olivares was the loan agent that I worked with and he made this experience so flawless and easy. Not only was the process easy but I have an amazing interest rate. I highly recommend Austin Telco and will definitely send all of my friends and family Michael's way.”
“Krista the Branch Manager is super great to work with. They helped fix some complicated major issues with my account and were very helpful. Something that is hard to find. Thank you for taking great care of your customers!!!”
“I cannot say enough kind things about A+ FCU. Rosemary with the sweet Boston accent sold me a CD with a smoking great interest rate and the fraud department came to my rescue on a previous account issue. If you need a financial advisor, Jeff Carroll is the Man! Every interaction I've had with A+ FCU has been on point. I've never been happier with a financial institution. Rock on A+!-Hope Dudley”
“Excellant Customer Service provided by RBFCU, online, phone, and at this location. Fast and Efficient. Although I was initially hesitant to apply for re-finacing by vehicle, I could not pass up my pre-approved rate of 1.95, so once I did I was pleasantly surprised how easy it was. After completion of the application online it was only a few minutes and I got my approval. In the afternoon, i called the San Antonio number and spoke to Tamara. She answered my questions and explained the next steps and what paperwork I would need to complete the loan process. She was polite and very pleasant. The following morning, I took my paperwork and went to this location, on Lake Creek Parkway. I had a very short wait before I was greeted by Kim, and was invited into a private office. I signed up for an account with RBFCU, and took it to the teller. Bam! I was a member. I returned to the office and Kim, and answered the questions, and provided the required items (paperwork ie driver license, registration, insurance, etc.) that were needed for the loan. She very skillfully input what she needed to into the computer. Then she placed the required paperwork into a scanner, and explained that a loan officer would be coming onto a screen, which I was sitting next to, and would complete the loan process. Video Conference actually started before Kim left she spoke to the individual on screen briefly, the items were scanned in, and she explained what I would need to do, and then held her hand out, which I shook, as she welcomed as a new member. I turned toward the screen for the Video Conference with Emberley, the loan officer. After a few questions, she asked me to place required paperwork into an envelope and put it through a slot on top of the desk. I was done in less than a half hour. Very Efficient !!! Everyone of the individuals I dealt with, Tamara, Kim, (the teller), and Emberley, were very polite, professional, but in a friendly way. I appreciate the service they all provided, and also that they listened well when needed without interrupting. Very efficient professional group of individuals I worked with. Thanks and my Best Regards to All !!! Mike (Loyd M Vauthier) ( my apology for any misspelled names ;-) )”
“Amplify has been a great choice for me and has helped with any problem I’ve had over the phone or in person the customer service in the round rock branch has been great the multiple times I’ve had to go in and get a problem solved there’s been a few times where my card was fraud charges and took care of it right away thanks amplify”
“Just went to Amplify Credit Union to get a pin number assigned to my cards. The help I got was very professional and friendly recommend 5/5 . I will 110% go back again when the need comes.”
“For the most part, they are great. However, I did just have an interesting interaction with one of their customer service reps via phone. I was told they have the wrong address for me when my current address is the only address they have. The rep was pretty much arguing with me saying my current address is incorrect and I need to fill out a form to change it. Why would they mail me things to my current address if they didn’t have this one on file? ? But overall, velocity is pretty great. One interaction with one person doesn’t change that.”
“Catalina Higuita is amazing as financial service rep - We went for getting our document notarized and she explained everything in detail, with extreme patience. Highly recommend her and the branch”
“This is my first foray into the Credit Union sphere. It has been distinct pleasure over the course of several months. The associates are always friendly, observant and proficient. Kristina was especially helpful today. I was not able to access my account online. As a fraud analyst for both Apple and a regional telecom provider, I was taken aback by the issue. Kristina went above and beyond the call to resolve the issue. The level of proficiency that Kristina demonstrated speaks volumes this organizations training and leadership. Please commend Kristina with the highest accolades that protocols allow.”
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“This bank has the best customer service! I’ve been trying to help my elderly mother with her accounts and every time I’ve called, the response has been professional and speedy!”