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“I went in with two major issues. I was now getting emails to my Hotmail account and couldn't access my screenshots. I walked out very satisfied. I didn't get the ladies name and I wish I did because she was very knowledgeable”
“Today I port my number from metro to Boost Mobile at 94 Coliseum Crossing, and I received excellent customer service from the Store manager, he has the best customer service.”
“Best staff ever! Jonathan went out of his way to make sure we understood everything, and that ALL of our files transferred to the new phone.Can't thank you enough!!Awesome!!”
“I want to thank Miss Supriya for professional help. She was courteous and I enjoyed speaking with her as she took care of my purchase. Please give her a raise. Thank you”
“I’m from OOT. My I-phone died. I went to the metro store off of colliseum-xing, near the food lion.The service was AMAZING! For 2 Days Mellisa and Tariq helped me file an insurance claim, purchase, set up my new phone…They were kind and really helped an old lady out?. Truly a blessing. My family says thank-you as well. Wish you every Good thing.✨”
“I was having a problem with Verizon trying to get my Amazon gift when I switched carriers. I got the run around for a month, Finally got a representative who got the ball rolling! Thank you, Jonnel for helping me, I received my gift in my email yesterday. ?”
“They took very good care of my daughter when we bought her a new phone. I don't go to the contract store near my home because they always try to get me to change plans.”
“I did not receive service for two months and kept being promised a credit. My services were cut an was expected to pay for the months I was supposed to have been credited. I work from home so my services could not be off. I had been on the phone all morning for hours trying to get my bill fixed with zero resolve. Finally I took a chance and called back on my lunch break and got the amazing Becky (employee # 83054) In less than 5 minutes she fixed my issue and gave me the credit I was owed an then some. I wish I could give her a raise or promotion or paid day off or something! She never told me no. She did not give me the run around. Actually while I’m spilling my life story frustrated and rambling about the bill she fixed it and continued to patiently listen before even telling me all was taken care of. I cried. Literally. This is what customer service is all about. She is the sole reason why I will remain a cox customer. Becky, thank you!”
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“Everytime I come to this store, I leave happy because Madilyn is a huge help. She's very knowledgeable and great at what she does. This company would benefit from more workers like her.”