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November 2023
App to pick up truck didn’t function. Location regularly understaffs front desk (good people though they are, there’s too much volume for one person). Ended up leaving 50 minutes after my scheduled pick up time.
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September 2023
Rates are good but very inefficient deployment of staff. Half hour wait to check in despite prior online submission of details. Another wait to return the van. Some staff were underemployed or idle while I had to wait for the "right" person to attend to me.
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July 2023
Extremely long wait on the phone, got transferred several times with no help and had to speak to very rude representative. Once at the lot to pick—up the rental, another 45 minute wait in a line. Hire some assistance!
