Insurance in City of Industry, CA

“I recently had the opportunity to speak with Sylvia at Puente Hills Toyota about my experience in trying to obtain more information about the second key fob for my RAV4 Prime. She listened thoughtfully and agreed that it should not have required a poor Yelp review to illicit a response. She agreed to check in with the receptionists who took my calls and left messages for my sales rep and the sales manager. She also planned to improve training so more of her team could be knowledgeable about the issues with the keys and how to respond to queries.”