Mobile Phone Accessories in Lompoc, CA

“10/10 experience with Josh. We held up the line that day we came in? because we had just moved back to the states and didn’t have any updated address but he was patient, kind, and accommodating. He leant us his phone because we kept running into issues while trying to sign up for a new phone plan. He also cracked a few jokes with us so we wouldn’t feel so awkward. Thank you Josh ? you made our first few days back in the states more enjoyable.”

“I went in a couple weeks needing a new phone and a new provider. I had a lot of questions to ask before making a decision. The reps at the store were very helpful and were able to answer every question I threw at them. I highly recommend this location and the service has been excellent since I have been using it.”

“Rep. was pleasant but it was obvious he wasn't educated by management on the products available. Every question I had on specific phones and the performance capabilities of the phones was answered with vague answers. Not helpful for the customer who may not be as savvy as some when it comes to the latest specs on the new phones available. Honestly I see this with many businesses where they have hired people who don't even know what they're selling or just simply don't take the personal initiative to educate themselves on what their job and work offers the public. Anyways I ended up going somewhere else to purchase a phone. It didn't upset me, just disappointed that someone dropped the ball and blaming or getting upset isn't worth it. Hopefully management figured it out when they notice profits plummet and take ownership enough to maybe make sure each rep. is educated enough on their stores products at least so that their staff's answers aren't," Ugh... well it depends or I guess."”

“No waiting. I had a problem with my Samsung S22 phone. The nice woman looked up my account and told me that I had insurance. She instructed me on how to start a claim, which I did on the phone from the parking lot. Before the sun was down, I had an AT&T tech come out to our house with a replacement phone. He got me all set up and I love the new cellphone! Superior customer service!”