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“Line can be very slow when busy, as the staff check each item before renting it, but the rental machines and trucks have always been high quality, no problems once rented.”
“While I live out of state, my relatives live in Fairfield and I wanted to help them shop locally. Upon seeing many positive reviews, I called them, spoke with Fred and had a very professional, smooth and positive experience. Was able to order the needed appliance, schedule delivery date/time that was convenient for my relatives, and all went as scheduled. Feels good to support a local business that cares about the customer and also price matches the big box places. Highly recommend Marsillio's.”
“Andre diagnosed and fixed our broken JennAir oven after we moved into our new home. While it was expensive (>$800) to repair the broiler and install some safety valves as it had been fitted incorrectly for propane, Andre was so nice, informative, and helpful, explaining everything in detail. I'm so glad he was our service rep and hope to work with him again if we ever have any appliance issues in the future!”
“Still the same. Loving the pay by phone option they enabled a while ago They also usually have what I need for general DIY work for my house. Conveniently located just 15 min from me. The associates are friendly, too, making shopping visits pleasant.”
“John in the Pharmacy is a super hero, got my prescription transferred to Walmart, my meds are in stock and ready for pickup. That’s customer service at its finest in a world where it doesn’t exist anymore. Thanks John!”
“UPDATE
They finally have Google/Apple Pay.
I really wish Home Depot would allow us to pay with our phones. As in Google/Apple Pay etc.
I'm also spoiled by online shopping, I find it annoying when a store doesn't have the parts I want in stock.”
“Home Depot in Derby is my go-to for home improvement projects, appliance purchases and virtually everything in between when it comes to your home. They literally have everything you can think of, plus the countless items you may never need or use, but boy do some of those expensive tools look exciting. Fun to just browse and see what's new these days.
They always have everything I need at reasonable prices (especially compared to major competitors and Mom & Pop shops), and the staff is attentive and willing to help without being pushy or aggressive. Their Home Depot credit card through Citi is also a great option for promotional interest-free financing on larger appliance purchases, which makes those bigger expenses much easier to manage. Bought my roughly $1k dish washer (including removal and install) and only had to pay about $85 a month for a year, interest free and then I also earn redeemable points on my purchases when I spend there. Consistently a good experience, has yet to let me down.”
“Had a great experience with Christian at Affordable Appliance Repair.
He showed up on time and was able to successfully troubleshoot and fix the issue (Bosch dishwasher repair.) The job was completed quickly and efficiently. I’d absolutely work with them again!”
10AM - 8PM
100 Hawley Lane, Trumbull
Appliances
“I had a problem canceling the repair subscription for my phone and was told it had to be done at the store. In Trumbull Best Buy, the manager, Brelin and Geek Squad agent Rav were superb! Their diligence in getting my issue solved is to be commended as it took nearly an hour to find the account that had been attached to the subscription. Thank you for your patience and tenacity!”
“My favorite home store in the area, and I'm a Lowe's man typically. Good location. Always clean and organized. Wish they would stock more. But delivery is fast when needed.”
“I recently rented a van from Home Depot and overall the experience was smooth and convenient. The rental process was easy, and the van itself was in good condition.
However, there was a small issue at the start. I was told the gas tank was at 7/8 full, but when I got into the vehicle, it looked more like just over 3/4. I only drove about three miles and even added half a gallon of gas before returning it. Despite that, I was told there wasn’t enough gas upon return and was asked to pay a fuel fee.
I explained that the tank was already under 7/8 when I picked it up and declined the charge. Thankfully, the staff listened and agreed that it was probably a mistake in checking the fuel level at the start. They dropped the fee, and everything ended well.
Just a heads-up to future renters: double-check and take a picture of the fuel gauge before driving off. Otherwise, great service!”
“Purnell went above and beyond for me after Penskee screwed up my rental. This man deserves a raise and the only reason I will ever rent from them again is because of this man. Home Depot you better keep this man at all costs.Thank you Purnell!”
“Ramon and Isaiah were very respectful and efficient. They went above and Beyond. To please us. Also James and James gave me their professional advice. When it was needed. We definitely are satisfied.”
“I just want to take a moment to genuinely praise Joe in the gardening department. My partner and I have been going to this Home Depot for the last seven months to get our backyard wedding ready because we're getting married on our property at the end of the summer and Joe has been so knowledgeable and friendly and has gone above and beyond every time we visit which is very regularly I wanted to take a moment and praise him and post this publicly. If you are visiting this location and need some for your garden he is the guy.”
“Today is a five star day. I came in to make a quick purchase. The purchase did not work out so I had to return the device. All in all it was a pleasant & speedy experience. However, when I went back to Walmart to make my return - my hat fell off my head. I looked around, could not find it. I called the store and Katrice picked up the phone. I explained to her that it was not a hat from Walmart and it belonged it me. She was rather kind & patience as she tried to calm my panic mode. She actually said she was going to ask around about it. I'd say about five minutes later Katrice and I spoke again - where she conveyed the delightful news to me that my hat was at the service desk. Due to this experience I will make a point to shop here when in the area. Thank you kindly Katrice & whomever found my hat. It's a #hatapproved day!!!!!”
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“First I want to ask managers to be on the floor to check on your staff because they leave the client go round the store without asking them if they can help. This afternoon I came into the store and I ask 3 people on the floor and they couldn't help me but refered me to wrong line for the storage bin I was looking for. But the fourth person I finally consulted her name is miss Faye the Garden Associate guided me to the right place and helped me load the 13 storage bins 27 gallon black and yellow covers I bought. I rate the store 5 start because of Miss Faye. Otherwise my rating was zero. You have a bunch of staff loafing around the store, doing nothing. The lids were on top of the shelves and how do you expect your client to climb to get the lids, yet you have staff employed to assist your clients. In short I was very disappointed of the services. Next time I will name them one by one to report them at your corporate office.”