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“I worked with Ms. Charmaine and she was awesome. She answered all my questions and followed up with me on a timely manner. I appreciate her expertise in helping me good voices”
“I had a genuinely positive experience with the Service Department at Martin Kia, and I especially want to recognize Alyssa Taylor. She was everything you would want in a service manager: professional, knowledgeable, responsive, organized, courteous, and genuinely committed to making sure I was taken care of.
Alyssa communicated clearly throughout the process, followed through on what she said she would do, and made me feel like my concerns were actually being heard. She handled everything with patience and professionalism while also making the experience feel personal rather than transactional.
Customer service can make all the difference when dealing with vehicle service, and Alyssa set the standard. She is an excellent representative of Martin Kia and an asset to the Service Department. I truly appreciate the way she handled my experience and would absolutely recommend the service department, especially because of the level of care and professionalism Alyssa brings to her role.”
“Bill is not only a good man who you can trust, but he is extremely knowledgeable, since he has been in the insurance business for decades. Pick him as your agent with confidence. You will be glad that you did. He is the best.”
“I've been with this agency for years and so has many of my family members and every single person I've had an interaction with have been courteous and helpful.”
“Had my policy transferred here from a Md location I was having difficulty with.
I ended up cancelling my entire vehicle policy and only keeping my life insurance with state farm as of today. It doesn’t go with out saying they are great here, very kind and personable . Never make you feel like you’re bothering them”
“Shout out to Millie 😁 she was awesome and took good care of me very customer oriented. The Mechanics are dedicated on working on your vehicle. The Staff are great. Always there to answer your questions. I want to thank them all and may God bless you and your families and work.”
“Mr. Harris has been my agent for over 25 years. He has serviced me with both life and homeowners insurance. Any time I've had any question regarding either policy he has been thorough and concise.”
“I am very pleased with the performance of Mr. Barrow. He is a very conscious and knowledgeable representative of Insurance Associates Incorporated. I look forward to a long relationship and a plethora of fantastic rates!”
“All I have to say is AWESOME people and company with helping you find the best insurance rates possible!!! Great job guys... you are the best!!! God bless you and your company!!!”
“Update : I said I would update when I got a call back. Pat called me today and while I'm still disappointed in the lack of explanation originally, Pat and I had a good conversation. I appreciate him reaching out and will continue with State Farm.
I'm not sure if they're liars or incompetent and can't explain their policies well but I'm so upset with Pat McCabe's office right now I don't know what to do. I purchased a new vehicle on 8/16 and was quoted $161 on the phone. Jo Anna in the office tells me that this is incorrect and it's actually $186 even after I request they listen to my phone call as they are recorded. Per Jo Anna, I completed the defensive driving and it should now be around $175. Today, I get mail stated they're taken $201.24 out of my account. I have a voicemail in with the office and I'm hoping some gets back to me first thing Monday to resolve my issues as I never consented to this amount. I will update my review then.”
“Michael was attentive to our some what complex tax needs, and able to work with us to get the best refund with the least amount due. He was very knowledgeable and fun to chat with as he process our return. Will definitely be back next year and look into his other services!”
“Chuck was awesome! He has been a great help in getting us set up with home insurance as well as switching over our car insurance. Him and his team are professional and responsive. I highly recommend using them!”
“Terrific experience here today on 06/12 getting my International driving permit! I was in and out in 20 minutes. Employees were friendly and helpful. I also saved $25 on the fee for the IDP by applying for a AAA credit card that is going to give me 5% cash back on gas. All in all, I am extremely pleased with my experience here today. Happy Customer!!”
“Very Nicely Kept Corporate Office. Went there for Defensive Driving Course. Everyone Friendly & Instructor Knowledgeable. Get a 10% Car Insurance Discount now!!!”
“I was prepared for the claim I submitted to be the worst part of a car accident, but was blown away with how great and patient everyone was with me. Saabir especially went to great lengths to reassure myself & my partner that we'd be taken care of throughout everything, walking us through what was needed at a time where we very much needed that hand-holding.
It's important to treat everyone with respect & understanding even if it's something you do daily, and Saabir & team did just that. I'm a Progressive customer for life thanks to this experience!”
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“One of the best insurance company love the office of Shannon Clark
diamond always very helpful. I appreciate everything you guys do very happy to be part of State Farm family.”