Worst customer service experience I have ever experienced, lack of knowledge. The customer service representatives have lied to me and I was transferred to the wrong departments. I recommend not banking with first financial. Call center has lack of experience and is horrible.
February 2022
Shoutout to Starla with the great help. Debit card got blocked because of some fraud. Went in and was done In 10 mins with a brand new card. She streamlined the process and help me update some info. Extremely nice woman and grateful for her help. Very friendly to chat with while we waited on the new card to print.
March 2020
I love this bank. I've never had any problems in the main lobby or drive thru. Friendly service usually pretty quick service, 1st and 3rd of the month is pretty busy but they still get you thru quickly but I do try to avoid those days.
First Financial Bank is the fifth oldest national bank in U.S., and has provided personalized financial products and services to families and businesses for over 185 years. We have banking centers throughout Indiana, Illinois, Kentucky and Tennessee. Our mission is to make you happy by being simple, fast, and secure.