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“I would like to Thank Everyone at the FNB on Washington St. Very Polite and Concerned in making a person at home and happy, especially an employee Stephanie, she is great to deal with when needed. Thanks Everyone at FNB !!!”
“I absolutely love this credit union for multiple reasons . I don’t come into the branch often but when I do Cade is usually the person I deal with . He is so sweet and efficient . He knows me by name and always gets me in and out so quickly . He also never fails to offer my sweet dog a treat . Which is a 110/10 in my book . He is such an asset to our credit union and he deserves all the mentions !”
“People has been a great hometown bank. They helped me w a notary when I wasn't a customer of theirs. The way they made me feel I left my old national bank and came to them with all of my accounts”
“Very friendly with great customer service skills! This bank location works perfectly for those like me, that need a bank with more flexible hours. Love the fact that they are open til 4 on Saturday!”
“We have banked with 9 banks within the last 25 years due to moves because no state that we moved to had the same bank as the previous state, unfortunately. I can say at least 6 of them treated us like we should be grateful for them. I always had to show my id and sometimes additional info and 90% of the time they never smiled or chit chatted or was basically jovial towards any customer i noticed. I actually left Peoples Bank in Hutch due to actually hating to go there because the employees didn’t seem nice or even pleasant and never smiled. We switched to First Bank Kansas and at once loved them and Every Single Time we walk in they all know me and my husband, never ask for id because they have it on there computer and always greet us by name the second we open the door. I actually enjoy going there and chit chatting with the tellers while they’re working on our transactions. And the new gal Sydney is so beautiful and funny and fits right in to their aura. I love this bank.”
“I personally don't leave reviews good or bad on a company. Having said that, what I just experienced from the 17th street location, leads me to where I have bring light on the customer service aspect of what I have experienced. From the Lady behind the counter to the Lady that can sign a check, thank you for being human.”
“Keith Geist is fantastic and offers quality customer service. His decades of experience make me feel at ease knowing he will advise me in a way that will be beneficial for both the customer and bank.”
“I'd give my branch a 10/10 if that was an option. I've had a few banks in my time, but not like this. Customer service is above and beyond. They have options to fit my needs and I feel safe exploring new options with their guidance. I can't ask for more”
“Not just one But Everyone I have encountered at HGE is incredibly helpful and supportive. They really live up to "There Are No Crazy Questions ".....anytime I called I was treated like I'm the Only customer they would have all da, I'm just so grateful for each and everyone there in person and by phone. Thank You HGE for all you do”
“Every visit to First National Bank brings a smile to my face because everyone in the Bank responds Happily and Polite. I enjoy making the visit. One employee is especially the best. ( Kathy W.)”
“I called last minute tonight realizing I needed cash for Christmas gifts. Literally pulled up at 1 min after 6 and was greeted with a smile and a Merry Christmas! Always call me by name and treated wonderfully.”
“We recently purchased our first home with FnbH and could not be happier with this choice. I'll try to keep this short, but know that they will take care of you the whole way through. First off, I can't say enough about our loan agent Michael Holland. He is a professional and a gentleman. Even though he is busy and it was our first home, he treated us like adults and taught us everything we needed to know about the process. He explained our costs and rates (multiple times--Im a slow learner...) in simple terms. He even waited while we shopped at nearby banks for other offers. During the purchasing process, FNbH was very straight forward about what we could afford and encouraged us to get what we wanted while being conscious of costs. After choosing a home, Michael helped to ensure all the paperwork was lined up and let us know exactly what they needed and when. Communication was never an issue. The bank helped line up inspections, closing, and escrow. They explained our mortgage costs and taxes. Everything was clear and questions were answered promptly. I could go on, but it is clear--these people knoe what they are doing, have competitive rates, ans have the personal touch that any homebuyer would appreciate. Thanks!”
“New Commerical Line for A/R: the best banking customer service I've experienced from a bank. Of course, that's the benefit with going with a local bank versus the giants. This local bank, however, really clicked for us. Really enjoyed the sign up process, the security around submission, the fees and product offerings. PB&T is a great fit for our needs. We delivered against our custom and urgent need for 'cash now', and fast. Highly recommend you look at them if you seek a team-player in a bank.”
“Janeishka Venegas has always been great with helping out people in the community. Easy to work with, always eager to help. I would recommend her to anyone who’s interested in becoming a member of Heartland Credit Union, she can assist you with all of your needs.”
“The bank itself it’s okay, but the people in this branch are doing their best given the circumstances the business has put them in. Madi has been there for a long time and she is great. They have been awesome for me so far.”
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“Karla was so helpful in helping me get everything set up and squared away! Shes the best! Teachers take heed, there are some amazing benefits to be found here!!!”