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“...So Erin and I are now besties and I'll never go anyplace else for my phone needs. I wandered in to the Verizon store in Grand Haven to update my phone plan to International and look at the iPhone 17. Erin was so helpful with explaining every plan and getting me all taken care of ...without it feeling sales-pitchy or pushy. We ended up with the perfect plan for our needs, a new phone for me, and even brought my parents on to my plan so they don't have to worry about phone bills anymore .
We also changed to Frontier WiFi with an excellent promotion that is running right now. Thanks again Erin ....and somebody give this girl a raise!”
“Q IS AMAZING!!!! I Am super tech UN savy when it comes to phones and computers etc but he hooked us up on every level with. Links and equipment and savings anything we didn’t understand he helped us out with! He is super knowledgeable and kind and patient and helpful!! Recommend anytime!”
“I came into the store with my father to open a new line and get a new phone. Heather was great to work with. She was kind, relatable, professional and helped me find exactly what I needed. She transferred all my photos, files, apps, music, etc to my new phone. I really enjoyed my experience with her helping me get set up with a new phone, phone number, phone case, and charging block. I will definitely return as a customer.”
“Very knowledgeable employees at times they get real busy, but they never rush you, and they always make you feel welcome.And so far , they have always answered my questions and leaving me satisfied with the answers”
“Wow.
My wife and I I went in 2 times and had Will, the manager, help us both times. What an asset for a company to have. He was kind, friendly, helpful, and professional. I will now go out of my way to go here for assistance in the future. Will has all the characteristics of someone you want in charge. Stand out service!”
“Chanelle is the best we’re not from here but me and my husband just left there and she did her job and more, she did what no other store ever did for us. Thank you so much she is awesome”
“Went into the store yesterday to see if I qualified for a upgrade. DYLAN helped me with this he was Awesome. Right before handling my phone issue he was dealing with a completely disrespectful customer that was directing their frustrations at him raising her voice yelling about a payment situation that honest was out of that boys control from everything I was hearing. He let her yell at him for no reason for 10 minutes or so. He stayed calm and managed under pressure.
Great job and thank you for your help. I will be back!!!”
“Gotta tell you best customer service I’ve had in a long time especially with a phone company! Quincy is the man if you need anything anything at all to do with the phone Quincy is your guy helped me out tremendously was very patient with me and another lady that was in the store at the same time couldn’t be happier with the service I received from him great Dude highly recommend this place”
“I switched from Xfinity to boost. This guy was the best experience. He gave us good deals. The best service. Because we did 3 phones he gave us a deal on labubu dolls. And his buddy next door gave me a great deal on a chain necklace.if you need a phone. This is the man you need.”
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“Zach was seriously awesome to work with. I went in expecting the process to be a headache, but he made everything so easy and stress-free. He helped me get two iPhones and an Apple Watch, answered all of my questions, and never made me feel rushed or pressured.
You can tell he knows what he's doing and actually enjoys helping people. By the time I left, everything was set up and I felt completely taken care of.
AT&T is lucky to have him. I'll definitely be making the drive back to this location for any future upgrades or questions because great customer service is worth it. Thanks again, Zach- you deserve a raise. Seriously.”