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“I was having some issues with an online loan application for a vehicle, the branch manager Jordan down at 9660 N Oak Trafficway, Kansas City, MO 64155 was very helpful she got the process sped up significantly for me due to my vehicle being 2 hours away at the dealer for trade in. It went from a possible 7-9 day wait to a 4 day wait to get the funds. I had to make a new account down there as well and Peter was extremely helpful with that, he got me a new account and out the door in a matter of minutes. These guys are great at this location, I didn’t catch the name of the other guy at the counter but he was extremely helpful as well when Jordan had to step away. Would definitely recommend anything you need done with mazuma do it here.”
“Jasmine Brooks is amazing. Everyone had welcomed me and my son with open arms once we arrived, also assist me with everything I needed. She answered all my questions and concerns with no problem. I love all the ladies energy at this branch especially Jasmine Brooks.”
“I finished a loan review with Adriana Burd that was, hands down, the best I've ever completed. Ms. Burd was efficient, friendly and kept me informed throughout the process. Knowledgeable and customer-facing service across the board!”
“Mazuma is amazing! Employees are always so informative and go above and beyond to provide exceptional service. On top of all of that, I have so much peace knowing my money is safe and protected. Special shoutout to Kyla for being so knowledgeable and helpful opening an account for my teenager. It’s a delight every time I come in.”
“Bobby is amazing as all get out and 110% needs to be promoted to CEO of the company!!! Super happy with the communication and experience with the company! LOVE PSCU!!!!!!!”
“I had a great experience working with Morgan, at Public Safety Credit Union. Morgan was professional, knowledgeable, and i helpful throughout the entire loan process. She took the time to answer all of my questions, and explained everything clearly, If you’re looking for someone who provides outstanding customer service and goes above and beyond for her members, I highly recommend Morgan at Public Safety Credit Union.”
“I've banked here for roughly 30 years, since before I was even old enough to have an account when my grandfather opened a Scottie savers for me as a child. They've always been good and helpful to me. The staff is friendly and familiar faces that I've seen for at least the past decade or more. Even though I've moved about 45 minutes away now when I used to live right around the block, I still bank here as my primary and probably will forever honestly.”
“Each clerk has their own way of dealing with a customer. But it’s all the same results great coustomer service with a smile and thank you for coming in to our location.”
“I have used this Credit Union for over ten years. I have gotten two car loans and participated in their Christmas Savings program. They are smart, helpful, and in my opinion, one couldn't ask for better.”
“I like to talk tellers they're good customer service you get to see them face-to-face love that hope you never change because with the phone in the TV thing it's awful”
“Meghan was so helpful and kind dealing with a fraud issue. She made sure to provide information that helped move my difficulty forward. Thank you so much.
Marcia Pomeroy”
“I have been a customer at Main Street Credit Union for two years and two months. I am 43 years of age and have banked at a couple different institutions prior to Main Street Credit Union. One of the things that is most unique about my experience is Main Street Credit Union is personable. I have not been with any bank prior that I felt knew who I was. At other banking institutions I felt as if I was another account number.At Main Street Credit Union, I'm a person and it's a much more personable experience with Main Street Credit Union!Sincerely, Derek”
“I have to admit, it was so nice to see Peggy at the drive thru today, having someone who knows your name & is so pleasant, to assist me with Notary Services today was a genuine experience during this Covid 19 crisis, Love this Bank!!!!!”
“My experience was amazing! Enrique was helpful with all the questions we had and answered very well. Very detailed which I appreciate very much. Offered us coffee while we waited. And made sure he answered all the questions we had.”
“Update: after posting this review a team leader from the bank called to personally address the issue with me. She was kind and patiently listened to my complaint. All issues were resolved and I am happy to edit this review to reflect the care shown to us.
The only remaining issue is the low dollar limit for online transfers to external accounts.
AVOID THIS BANK at all costs. We tried to report a fraudulent account and stop the issue. The phone teller was rude and combative. She refused to help me even with all verbal authorizations provided. Ridiculous fees and limited access to your money. Do your self a favor and go to Mazuma or Community Credit Union.”
“I would like to give a shout-out for Ms. Carmelita Williams. It is such a pleasure to see her back at the KCCU. She is ALWAYS very cordial, helpful and professional.. Thank you for bringing your best to work every day in an effort to help your customers and make the KCCU even better.Thank you Tammy M. for your help with transacting business for me at the KCCU plus each of us admiring our fingernails and what color we have each time we see each other. We have that in common.Dominique S., I just wanted to say that you are doing an awesome job at the KCCU for me and other customers. Keep it up.”
“I have been with the credit union for years they are great all the staff is amazing.Needed a small loan Scott made the process so smooth giving me all types of options Amanda will go above and beyond if your account has issues thank reliance for everything.”
“Been banking here for about 5 years plus now. Always a good experience in the branch and even when I have to call the number on the back of the card forwhatever reason.”
“Athena Newbrough did an EXCELLENT job of helping us secure a loan. She went out of her way to talk to the car dealership we were dealing with, as well as giving us excellent advice. Athena contacted us the following day out of the kindness of her heart to ensure that we found a car to purchase. She is an outstanding employee that deserves recognition!!”
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“I don't have a count with them but! Most of my kids do. I go there once a month to put money in my daughter account, employees are really friendly,30 years of business and will continue.”