I would try to get to the rochester mercedes if you can. I know it is an hour away but the customer service at the Syracuse location is actually pathetic, have been driving the extra hour to rochester the past few times and its been much better and quicker service.
The Mercedes-Benz of Syracuse Collision Center is a full service auto body shop that will handle your collision repairs from start to finish. We work on all makes and models, and with all major insurance companies. Our state of the art body shop has full frame and unibody repair capabilities, factory paint matching, and I-Car certified technicians. Family-owned and operated for more than 25 years.
