Horrible customer service. Asked about help with a pellet stove installation. Was given horrible attitude over the phone, and waited on a call back 3 different times. I called back and was told each time I would receive a call back, never happened.
June 2021
Bought one ton of pellets and asked that they be delivered (for a charge) the following week. Got them in the third week. No call...nothing. I called them during the second week and they indicated the “truck was in the shop”. Would have been basic customer service to at least let me know. Do not plan to buy from them... read full comment
November 2018
They were more than glad to take my money to install the new stove, but now that there is a problem for which I 1st called in May and it's not October and nothing! Their service stinks and they just lie and say they will be there next week. Terrible service
