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“My Auto loan process was fast and without issues. Megan N. was very knowledgeable and a pleasure to work with! Yet another easy, no stress, major transaction with the Financial Trust FCU Team! Thanks again Megan!”
9AM - 4PM
3030 Union Rd, Orchard Park
Banks
“I've been with this branch since it was HSBC, before it moved locations. They always have a great, helpful, friendly staff. I'm on a first name basis with most of them now. The staff is great and there's not much turnover that I can see, so you get a great customer service experience pretty consistently here.”
10AM - 5PM
3201 Southwestern Blvd, Orchard Park
Banks
“I only call the OP location even though I live in Tonawanda because they are GENUINELY nice and helpful people. OP is an uppity, real hoity toity kinda crowd so they are used to dealing with Karen’s. I’m not a Karen but I’d rather deal with nice people than the people at the Tonawanda branch who seem to have a problem for every solution.”
“I was @ a different Key Bank that wouldn’t assist me without an appointment.
I called and spoke with Jake Phillips and he told me to come in.
He helped me open an estate account for my sister that recently passed. . He was helpful, and professional.
Thank you Jake Phillips”
“One of the best business moves I've ever done was switching away from *&* and moving my accounts to Five Star Bank (That was about 14 years ago). This bank does not attempt to fee you to death. The staff is always friendly and always willing to go above and beyond to help me with my sometimes odd requests. Great Business. Thank you! A+”
“Some of the most wonderful, helpful people I've ever had the pleasure to meet with. The tellers, loan officers, and especially their retail services officer. This branch has taken me from just depositing a weekly check, to opening CDs, to getting an auto loan, and now has gone above and beyond in assisting my mother with her banking needs. My significant other & I have had such positive dealings with this bank that my mom decided to switch to it and she needed a little help. The kindness of the people at this branch and their willingness to help their customers is astounding. I look forward to future financial investments here and this is the only bank that I'd recommend to people.”
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“I have been a customer for years and Julia has been handling all my loans. She goes above and beyond to assure everything is in order and to answer any questions needed. I had issues with setting up an auto pay and she walked me through with ease. If you need a loan ask for Julia she will take care of you.”