April 2018 by Cincybearcatfan
If you read my reviews, you'll see that I rarely, if ever, provide such a low review. This Applebees restaurant in Northgate Mall absolutely deserves it. Our party of 4 arrived for a late lunch at 1pm on a Sunday afternoon. The restaurant was maybe half full. We were promptly seated. 5 minutes later, the waiter stopped by and told us he would be back for our drink orders. 10 minutes after that, he arrived and took our drink orders. We also placed an order for an appetizer of mozzarella cheese sticks. 10 minutes later, after our waiter passing us several times, he brought our drinks. 25 minutes for drinks. Our appetizer arrived via another waitress shortly after that. Or order was taken and it took the food 45 minutes to make its way to our table. That was only after we stopped another waitress to ask where our server was (he decided to work a table of 8 that arrived 30 minutes after we arrived). When our food did arrive, one order was completely wrong which took an additional 10 minutes to arrive - we shared our meals and took my son's home in a to go container as we were already there for 75 minutes. No drink refills. No silverware or napkins (I had to walk to the server station to get it). My wife's chicken entree was very dry like it had been cooked, recooked and then placed under a heat lamp. My BBQ Bacon Burger had the burger and bacon....but no BBQ and what seemed like a whole head of shredded lettuce. Fries? Cold. Our service was so horrible that two tables that came in shortly after us, but had a different waiter, finished their meals and LEFT by the time we got our food.I will NOT give this restaurant a second chance and, by the looks of how empty it was on a Sunday, with football games on TV, many people seem to feel the same. I highly suggest you avoid this restaurant. I've noticed many Applebees closing in this area - perhaps the lack of service and quality of the food is why. Management doesn't care either - we asked our waiter to see a manager - who never showed up at the table, but the waiter did point out that he gave us a $5 credit for our wait. Not worth it.