Electronics repair in Markham, ON

“After 30+ years of doing both personal and corporate formal technical support in enterprise environments, I have become pretty conversant with emerging technologies over time. However, there are some aspects of technology that I just don't have sufficient familiarity. Printers is one of them. I recently performed a firmware update on a Brother laser printer. No problem, right? Other Brother printers I own have had their firmware upgraded, without issue. Well, on this one printer, a 2730DW, the firmware failed, leaving the printer unresponsive. It powers up by LED light, but that's it. Screen non responsive. Being both stubborn and tenacious, I spent a some time trying to determine and remediate the issue. But alas, based on everything I have tried, I decided that I was going to junk the thing, which is really a shame, given the fact that the printer was barely used and less than 3 years old.Here's where I ended up going to Rosebud, whose reputation preceded it. I spoke with Roman on the phone on my initial call, and within 30 minutes had my printer at his shop, where he offered to look at it and diagnose it at no charge, and if he can fix it without having to replace parts, he told me he would do so for free. This level customer service offered initially is unparalleled. Most shops would take advantage to gouge the customer on diagnostic efforts, but not Rosebud. Roman said if he did that, customers would not return. He promised he would call me back in a day or two.He also provided some industry knowledge insofar as the history behind various brands of printers, their business approach, why some brands cost more than others, and the viability of parts availability and ease of end-user customer repairs, where applicable. I found this refreshing that he was genuinely passionate about technology, and I knew that I had come to the right place. So I left my printer with Roman, who professionally took down all my information on a service form, and awaited the result.Unfortunately, the problem ended up being the PCB/logic board, though Roman indicated his techs expended much time and effort to try to fix it and really wanted to get it going. He gave me some suggestions on what I can do next but it would require a hardware replacement regardless. This level of honestly and integrity are much appreciated in this day and age. I found Roman to be affable, friendly, but also realistic, not making veiled promises or creating false hope. In my conversation before and after the repair attempt, I could gauge Roman's deep level of experience with electronics, yet that is coupled with a humble nature in which he wants what is best for the customer. I certainly would bring any other problematic printer to Roman for diagnostic and repair, knowing that I am in good hands with Rosebud. Thanks for all the efforts, sir!-Jeremy”

“I have had the privilege of working with Steven and his team for many years. They are professional, creative, hard working and extremely good at what they do.I highly recommend UNIS and look forward to collaborating with them again in the future.”

“First class experience from beginning to end. Their customer service, email/text follow ups, phone agents and overall speed was excellent. Very happy with this experience and although I hope my phone doesn't require service any longer, I would gladly use Futuretel again”