The staff (techs and manager) are not well trained and seem to care more about how much they can charge clients rather than the care of pets. I was a client for 30 years until this Spring. Too bad the place has changed.
August 2019
They saved our cat Tanner by performing emergency surgery (around the holidays) after he was likely struck by a motor vehicle. Timing had it that my family had to travel away from the area during that time, but the staff took excellent care of him and kept us informed of his progress.