“Well, it took a bit, however THEY got it! I went in the store as I have been since it opened and when my total was reached I wrote my check as I always have - only to be told "we are not accepting checks for more than $200" Oh, I said, "I did not see the sign or was told prior to now that this was your policy." Even my cashier had no knowledge of their NEW POLICY. So what's a shopper to do? I was told I could "put away the overage" I just spent an hour collecting my weekly food expenditure - I'm not about to put anything back. I was expecting to hear "we'll honor it today (the check) but remember, we have a new policy, no check written for more than $200." Fortunately I was carrying some cash for the difference. As I was packing my groceries away I felt they should have honored the check ONE time only since I AM a regular, so I went to customer service to let them know I felt I was not satisfied with the way it was handled and the Assistant Manager was non forgiving. I explained the BEST way is to PUT SIGNS ON ENTRANCES with new policy to make a difference, apologize for not honoring my check and making me pay with the few dollars I had reserved for my grandkids lunches. Finally the young LEAD cashier, ANNABELLE stepped up and offered me a Winco gift card for the difference I had paid, YESSS, thank you. A customer's satisfaction means a RETURN customer. I was ready to call it quits there after the Assistant Manager Keith, said he didn't know who else to contact about this incident because I made it clear, I could have walked out WITHOUT the groceries because of their NEW POLICY that I was unaware of because I always spend more than $200 a week on purchases there. THANK YOU to ANNABELLE for her sharp conclusion to this unfortunate situation and of course I'll be back for more purchases!”
“Deanna in customer service needs a raise! She was helping me in customer service then was on the register and helping others in the checkout line Amazing worker ! Keep up the Good Work I will be coming back to the store ?”
“El servicio aquà excelente en cuanto lo atienden es rápido y muy eficiente no veo el caso de porque esta compañÃa tendria que calificarse como mala si no son ellos los que están entregando allá son nuestros mismos paisanos los q trabajan allá no son la compañÃa de envios de acá ellos”
“Holy cow--the cakes here are DIVINE. Came here yesterday with my brother in law and niece and picked out a tres leche cake for my birthday and it was SO good. So beautifully decorated. I don't have pictures because we ate it all. The lady behind the counter served us with a smile and everyone was friendly. Definitely coming here again!!!”