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“Had a great experience with Leo and service at this store! My older phone was having issues and he helped upgrade without pressure for certain phones. Got all upgraded and left with a new phone! Thank you”
“First of all, Jackie was awesome!!! Went in to switch phone carrier and she made our visit a pleasant one. She was able to help us and also was very patient during the process, since my old carrier was giving us issues to transfer. My husband and I left the store very satisfied with our new phones and service!!! Thank you Jackie...Go Texans!!!😁🏈”
“I am from out of town and attending a conference in CC. My phone would not connect to the internet with WiFi or my plan. Eva, was most helpful on trouble shooting the problem and was able to fix the problem.
She was also able to update my insurance and explain my options if I want to update my phone later to a newer model.
Thank you Eva, for your kindness, and friendly service. It’s people like you that keeps me at ATT.”
“I was very satisfied with the Service and Assistance from the AT&T team. Eric G. was able to assist me very quickly and was able to set up a new line and assistance with the eSIM.”
“Richard was extremely helpful as we went about choosing how & what to upgrade. He explained each step and kept us informed through the process. We want to thank the Manager, Robin for helping to assess several adjustment for monthly savings !”
“Every time I go into this store I receive great customer service, they are always very patient answered all our questions I had. I will be back to this store for sure!! Thanks again for everything!!”
“Very friendly and professional staffs. Especially Steven, he takes the time to explain my problem with my phone and is very patience. I would recommend him. And the staffs as well.”
“Was looking to leave cricket and Called multiple places and different carriers to see which deal was the best to go with and spoke to Manny he offered me the best deal out of all the stores I called. He was very helpful and it also was a quick process. When I called he gave me a price and when I arrived he stuck with the deal he made over the phone. I highly recommend! Best experience I've had compared to other metro stores. Ask for Manny!”
“I love the girls are so patient and Amber helped me real lot and she was so nice getting my new phone signed in and headphones connected go to these girls they are so helpful”
“The sales lady Angelina was very helpful. We went in because my mom was having trouble with her phone and she was able to fix the problem with her phone. We asked questions and she answered and was very nice, helpful and professional. Thank you Angelina we will be coming back.”
“Great customer service every time I go in. Whether it be to pay a bill or have questions about upgrading my phone. Go by and see them you will not be disappointed with the service”
“I have been coming to Metro for awhile & get the best service from Josie. She goes out of way to help every customers. I highly recommend coming to Josie here at Metro on Baldwin.”
“Anthony was absolutely wonderful!! I was in distress with my old company (T-Mobile) when I showed up. Anthony helped calm me down and talked to me about cricket. I left with two phones and I’m so happy I will definitely be back to add 3 more lines next week!! Thank you Anthony!!”
“We were on vacation and I lost my phone. We went to Verizon to get me a new phone and left with two. Kaitlyn was very professional and patient with all the questions I had and the help my wife needed to get her new phone up and running. When we went back the next day to turn my wife's old phone in, Adrian was just as helpful.”
“Vanessa Was super helpful and patient with me and my family. Also helped other customers all at once . She was a delight and made the process easy for us . Her service definitely deserved more than 5 stars! Thank you so much Vanessa p!”
“I needed a new phone and I went in to the cricket store on port and tarltion and meet a man named cy and he was very helpful in getting me a new phone, had to come back for a little troubleshooting and meet adale and she was very helpful and professional had to go back the next day to fix my Facebook and Maria was very helpful and very welcoming and got me back in and i recommend everyone to come to this store”
“Priscilla was incredibly helpful in assisting me with transferring my sims to my new phone. She was patient, knowledgeable, and made the whole process smooth and stress-free. Thanks to her support, everything transferred successfully. Excellent customer service!”
“The younger guy that works here, Justin, is always such a big help when I go in! I appreciate the patience he always provides as sometimes I feel I ask dumb questions lol!🤣 Definitely recommend this Cricket location!”
“Wow talk about amazing customer service! Tony went above and beyond to make sure we had full WiFi Internet air. Thank you so much for taking the time to help us!”
“I just left from there to make my payment and they upgrade me to more Hotspot time in the new specials im i had a grandfather account and now i got the same plan but more benefits and 5 dollars less they were very informative and helped me save a little and gained alot. I love this spot better and its clean and new. Great atmosphere. Ty”
“This service is good, that one employee that works there is beyond GORGEOUS! The one with short blonde hair. She helps out so much and interacts with her costumers! Best employee EVER!”
“Carlos at Cricket sat with me for two hours and never once batted an eye at me being “too much.” It was a Saturday and my only day to untangle a full-blown family drama involving five different phones and everyone’s hands in the account.
He patiently worked through every problem, explained everything clearly, and never made me feel rushed or like I was inconveniencing him. What could have been an absolute nightmare was manageable because he stayed calm, kind, and genuinely helpful the entire time.
He was somehow helping everyone at once and seemed to know every customer who walked through the door, young or old. Honestly, I think half of them came in specifically because they trusted him. He remembered their names, knew what they usually needed, and was already anticipating how he could help before they even finished explaining. You could tell he had built a real relationship with each person instead of treating them like another account number.
It was honestly awe-inspiring to watch. He never missed a beat with anyone, and I left feeling so seen and heard. After the day I was having, that meant more than he probably realizes.
Customer service like that is rare, especially on a busy Saturday. Carlos went far above anything I expected and deserves some serious recognition. and definitely a raise. Love him”
“Wonderful customer service. My dad needed a new phone, he's disabled and can't walk well. Salina handled everything for us, he never even had to leave my car!Thank you so much!”
“My husband went to get a new phone and Jackie was our sales person. She was very professional and helpful. Great customer service. Multi tasking other customers. Great job ??”
“Had a lost phone that we needed to replace. The young woman there was very nice and professional. She showed us different options available and we had a new phone in no time.”
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“Came in right at 10:30 when they opened and left within 15 mins. The tech was very knowledgeable and even got me a case and tempered glass to keep my phone protected better.”