Hardware Stores near St Johnsbury, VT

“You can tell a good company when things don't go right and how they rectify it. We own a motel and have bought multiple hot water tanks over many years. The last one we got from them lasted 15 years, which for a commercial tank is phenomenal. We ordered a new one in the off season and the manufacturer sent us a residential one that was undersized. I called the store and Brian who had put the order in said he would reorder it for me and get it to us asap. Unfortunately the manufacturer was out of stock and we had to wait another month which now took us into the beginning of our busy season. The tank was shipped to us and we had our plumber and his worker arrive between check out and check in to swap the tanks. The 15 year old tank was still working but we didn't want to rely on it for the entire season. Our plumber with his helper, because of the quick turnover, got the tank swapped just in time before people started checking in. The only problem, the new tank was damaged and was leaking. It was damaged at the manufacturing warehouse and now we had no hot water for half the building checking in. We couldn't wait for another tank, this was a special order, and it would have taken at least a week to get a replacement. So our plumber had to remove the new tank and find any commercial tank from any plumbing supply houses close by in order for us to stay open. Well he did just that. Him and his helper replaced the defective tank with another tank from a different supplier. Brian from fw Webb was very upset over what we were through that he spoke to his manager, Leo, and they were able to get us the Credit for the labor to put the defective tank in. Fw webb didn't make the tank, which really is a very good tank that was accidentally damaged, but they stood behind it even though it wasn't their fault. Thus you can tell a very good company on how they react to adversity, and for this we are very grateful.”

“Not only does dad’s have gas, they have a good selection of hand tools, power tools, tractor attachments and other odds and ends that I may need to keep my trucks, tractors, and shop going. Ben, Watson, and all the staff always take the time to help me find a product or cobble something together to make my odd projects work!”

“very helpful and knowledgeable. customer service is priority. for my project. they listened and took the time to go over my list and they were able to deliver items quickly.”

“You literally saved me from starving by saving me the last Black and Decker Buffet Range hot plate last weekend. (It is tough to go without a regular cook stove!!) You also had just the right supplies I needed today. Thanks very much!”

“I gave this a 2 star review. The reason is below. I gave it a 5 star review because those are the only ones that they appear to read. Please go with the 2 star review or less, this place has gone down hill.You can never reach them by phone to ask questions. Because it always goes to an automated that says they are helping other customers. Please call back later and their prices are very high, not a very good store anymore.”