Family Practice in Lakewood, WA

“The thing I most appreciate about Jessica is she gives me her time. She really listens and treats me as a whole person, not a bunch of stand alone symptoms. She has gone to bat for me when my insurance has denied medication that she thinks is necessary. She is smart and caring. I have had many doctors/providers in my 60 years and she is one of the best I’ve had. I’m so glad I started going to her!”

“Dr Leng is an amazing doctor & his staff has always gone out of their way to help out whenever any issues arose from my insurance company & complex medical history. They have gone above & beyond what one could hope for from their doctors office. They pushed forward & took the extra steps needed to make sure that I received the proper care & attention that was needed while fighting Labor & industries as well as with Social Security where as other doctors had given up because they were overwhelmed or just didn’t want to put in the work that was needed. I am eternally grateful for all that they have done over the years which is why I will continue to refer all of my family & friends to his office”

“We moved back to Washington and have had a heck of a time getting all of our medical stuff set up and straightened out. I went to MultiCare as a kid, so it was sort of my default when I started looking for a PCM for our family, who is on Tricare Select (Active Duty Military Insurance)... we checked with a lot of other places - EVERYONE is backed up at least a few months, especially if you're establishing new patient care. 3-6 months seemed the standard wait time for an appointment. I called back in late August, and they said they had a new Doctor to the practice - Dr Shands - whose schedule was still filling up and they could see us in early November. *sigh* Ok, yes. We'll take it if that's the best we can do. 2 months and change didn't sound so bad after being quoted at least 3 months everywhere else. Yes, just give it to us. Hopefully she's nice. I am NOT SORRY for taking Dr Shands as soon as they offered it. She is absolutely wonderful. Dr Aurora Shands and her nurse Amy has seen myself and two of my children this week and she has been wonderful. I haven't felt as heard and cared for under the watch of a medical team as I did with them. I'm stoked to have such an attentive, compassionate, talented doctor as our PCM. My kids adore her. My four year old was so scared to go to the doctor but Amy and Aurora put them at ease so well! The check-in process was swift and easy! They actually mailed me my paperwork ahead of time, so all I had to do was bring in that and the records from our last doctor and pay my co-pay and we were all ready to go! We have had both afternoon and morning appointments- in both cases, the office was running smoothly and on-time. I'm also happy to say that they have a lab on-site which is awesome for me. I have an autoimmune disorder that requires quarterly blood work to manage my medication and that makes my life just a little easier, not having to drive cross-town for labs each time. Thank you Dr Shands, Amy, Brandy, and the MultiCare team for the solid and empowering healthcare experience this week! You've helped to restore a huge chunk of faith I'd begun to lose after many years of frustration with finding healthcare providers that meet us where we need. THANK YOU!!!”