I highly suggest not participating in their "Shop Online Pick-Up in Store! @ Prices didn't match up. The manager made me call the e-commerce as the store can't do anything. It was more of a hassle than to actually go in and shop.
May 2018
Every time I go in for 5 lb soap base they are sold out. Ok no problem, So I ask when more will be in...and it seems no one has re ordered any. Happens a lot... This has happened with specific yarn colors as well. They really need to keep up on their stock or hire staff that does their job.
July 2012
I live in CA and wanted to get a silk floral arrangement for my mom in Longview. I phoned Michael's and Christi Grambo answered and was able to create the most wonderful arrangement the same day -- my sister picked it up and delivered it to our mom who still can't stop talking about it! Love, love LOVE that kind of service!!