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“I went into T-Mobile to transfer 3 phone numbers from another company. The Representative Patrick was very helpful in getting this done and making sure everything was set up correctly before I left. He made sure that we knew what we were eligible for and helped get the information needed to be submitted for any promotions. Thank you, Patrick, for all of your assistance. You were very kind, professional, and patient. When I had a few questions the next day, I called the store to speak with Patrick, and he was busy with another customer. The other representative was nice enough to take a message to ask Patrick to call me back when he had a chance. I believe Patrick returned my call within about an hour. Patrick was able to assist and help correct the issue and answer my questions.”
“Dj is the man. No surprise someone with fantastic customer service is a manager. He really went above and beyond with printing a shipping label for us, versus having us wait to receive one in the mail.We came in with an issue, and left with a solution. Thank you DJ for accepting us as a walk in, especially during holiday shopping season.”
“The installation and setup was amazing. The mesh wifi is performing well. There are known connectivity issues with the Eero modem and the Apple iPhone IOS— I resolved this on my own, but received no help from your support team or response on this issue.”
11:00 AM - 7:00 PM
3 Serramonte Center Suite J-742, Daly City
Internet Service Providers
“ATTENTION ALL AT&T CUSTOMERS BEST LOCATION FOR ALL YOUR AT&T NEEDS!!! I was initially a T-Mobile & Xfinity customer for about 7 years... We came pretty late on Black Friday 11/24 Sean warmly welcomed us, we rescheduled with Anthony A. For Tuesday 11/29 to help us get set up with the switch and all the amazing deals! ETA for our phone was initially Jan 2023. We received our phones on Thursday 12/1 Returned Friday 12/2 worked with Ho Pan aka Jackie Chan to set up our phones, get some internet set up questions answered & ask more about phone replacement credit. Sat 12/3 returned old phones with Filipino Glenn to help set up our trade in value. I can say everyone had exceptional customer service! So to all we've come in contact with THANK YOU! Although our relationship is short for now, I'll update if a star needs removal lol jk..”
Internet Service Providers
Internet Service Providers
Internet Service Providers
Internet Service Providers
“Always a good experience at this store. In fact, there is an Xfinity store closer to my house but I drive just a little further because of the better customer service at the Serramonte location.”