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“Came here without an appointment and there was no line. I usually go to the one by Serramonte and I’d wait around 30 for my turn. I needed to grab some groceries at Ranch 99 so it worked out. Irene was super helpful and I was able to get a new line and phone quickly.”
“The product is the best on the market, but the amazing team, and customer service they bring is what makes this company:) The people who come to work at these carts and kiosks every day are the best around, hands down. They install Ghost Armor perfectly and treat you like a human, not just a sale. Just get it:)”
“I must say, I unfortunately don't have the name of the man who helped me the other day, only his employee ID # on my receipt. Of course, I can't post that on here. I would love to commend him! Long story short, he was very professional. I had to buy a new phone & he helped me to pick out a new phone very quickly. I cracked the phone face on my old phone (I'm a clutz). I wasn't happy with the picture quality of it,anyhow. Lol... I expressed to him that I wanted the cheapest phone with the best picture quality. He showed me 2 phones & had me set up for my purchase within 5 minutes of our interaction. Great salesperson! Of course the set up takes longer but, I'm giving him commends. He also helped me to pick out the case and a screen saver ASAP. I was wanting to get to the brass & tacks & he was very responsive, intelligent & knowledgeable of all of the products. I'm ? impressed & content. I will definitely be going back to that branch.”
“I had the pleasure of working with Pat from AT&T was a game-changer for tackling my iWatch syncing hiccup. Navigating the intricate process of switching my iWatch number sync from one device to another could have been a tech nightmare, but Pat handled it like a pro. For a solid 3-4 hours, he brought a chill vibe to the situation, staying cool and collected.What impressed me most was Pat’s tech-savvy finesse and how he seamlessly blended it with a customer-friendly approach. Instead of a stressful tech ordeal, it felt like troubleshooting with a friend who just happens to be a tech whiz. The guy deserves major props for not just solving the problem but doing it with a modern, customer-centric flair. Kudos to Pat – he’s the kind of support you want in the tech trenches.”
“I hate that I have to go all the way to Serramonte to get you guys, but, I know your the best service for Foster City, and, the only location that is able to give me the best advice advice and awesome customer service we need-- ( 2 kids running around the mall included).I only trust your location, your service, so please don't cut us off if my kids do the chicken dance in the middle of that busy mall!Thank you!”
“I went Daly City , Westlake Mall to pay my bill and always I get special treatment from associates especially Ashley ! She helped me all thru out my vist and show and explained everything that I need to know. She's excelled my expectations ! T-mobile is so extremely lucky to have ASHLEY as part of the team !!!”
“I was shopping at the 99 ranch market and my phone doesn't work somehow. Despite the fact that I'm using Verizon, the boy who works there is still willing to help me solve the problem patiently and friendly.”
“After a HORRENDOUS experience at Tanforan.. I came here around 8:15pm b/c I added a new phone but the number couldnt transfer and that it'll take 24 hrs? Metro & Tmobile are the same company now. I had a gut feeling something went wrong.My moms # is so important b/c my brother is disabled and all his appointments/therapy is connected to that # she's had for 30+ years. So I jst called T-Mobile @ Serramonte just to ease my mind. They checked on the transfer and they told me there was an error and the worker should've checked. At 8:15pm I rushed to the Serramonte store to try to fix it. I was GRACIOUSLY helped by Anthony.. upon checking my account San Bruno Tmobile (tanforan location) added two tablet lines after I already told her no. The tmobile expert Anthony graciously helped me through it all.. taking off the 2 tablet lines I never got, transferred the metro # that took minutes. Anthony helped me get all this on the phone with two people at the same time. So Anthony THANK YOU!! You were so helpful and transparent!!”
“AMAZING curbside service! So easy & the young lady who brought my order to me was simply lovely. She was personable, professional & kind. she loaded a microwave into my car while making pleasant small talk with me Excellent customer service Kaori! i was so impressed I made sure to get her name! thank you!!”
“Awesome detailed and informative assistance. Once visited purchased 3 cphones with help by a tall handsome gent...next visit I shared that experience to store manager then he generously gifted me a new headphone..it was unexpected. Ironically, my mom needed new headphone. These are the life experiences that brings beauty to your day. Compliment Men that gives you kindness...they deserve it. Bravo to professional intelligent Men at this Metro Pcs location.”
“I went into T-Mobile to transfer 3 phone numbers from another company. The Representative Patrick was very helpful in getting this done and making sure everything was set up correctly before I left. He made sure that we knew what we were eligible for and helped get the information needed to be submitted for any promotions. Thank you, Patrick, for all of your assistance. You were very kind, professional, and patient. When I had a few questions the next day, I called the store to speak with Patrick, and he was busy with another customer. The other representative was nice enough to take a message to ask Patrick to call me back when he had a chance. I believe Patrick returned my call within about an hour. Patrick was able to assist and help correct the issue and answer my questions.”
“We had a great experience with Victoria and Mallory at this store. Helped us through a difficult transfer from a really old Samsung phone to a brand new iPhone. They are smart, patient, professional, and kind. We highly recommend them and this store! Thank you for everything!”
“Dj is the man. No surprise someone with fantastic customer service is a manager. He really went above and beyond with printing a shipping label for us, versus having us wait to receive one in the mail.We came in with an issue, and left with a solution. Thank you DJ for accepting us as a walk in, especially during holiday shopping season.”
12:00 PM - 7:00 PM
3 Serramonte Center Suite J-742, Daly City
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“ATTENTION ALL AT&T CUSTOMERS BEST LOCATION FOR ALL YOUR AT&T NEEDS!!! I was initially a T-Mobile & Xfinity customer for about 7 years... We came pretty late on Black Friday 11/24 Sean warmly welcomed us, we rescheduled with Anthony A. For Tuesday 11/29 to help us get set up with the switch and all the amazing deals! ETA for our phone was initially Jan 2023. We received our phones on Thursday 12/1 Returned Friday 12/2 worked with Ho Pan aka Jackie Chan to set up our phones, get some internet set up questions answered & ask more about phone replacement credit. Sat 12/3 returned old phones with Filipino Glenn to help set up our trade in value. I can say everyone had exceptional customer service! So to all we've come in contact with THANK YOU! Although our relationship is short for now, I'll update if a star needs removal lol jk..”
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“Padam provided exceptional service. He was knowledgeable, patient, and went above and beyond to ensure all my questions were answered and my needs were met. His professionalism and friendly demeanor made the experience enjoyable. I highly recommend seeking Padam's assistance for any AT&T inquiries.”