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September 2022 by Ken
Spoke with Kim on 6/21/22 to schedule service technician on 6/23/22 between 0800 and 1200hrs. Confirmed appointment with Kim and service needed. 6/23 came and went and nobody showed. Contacted Kim back and she lied, stating my warranty company cancelled the service ticket. Long story short, on 6/21 immediately after speaking with me and confirming the appt, Kim cancelled the work order. She didn't call me, she didn't ask any questions, it was 105 outside and she just decided to cancel the ticket and not notify anyone. She tried blaming American Home Shield who was able to show me their system ticket with date and time and the request from Kim to cancel. Kim wasn't apologetic, just a total waste of oxygen. Now i have total comfort coming out to fix my bedroom's central air system. I guess Southern Hospitality doesn't apply to this company. I wouldn't waste my time here.Service: A/C system repair
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August 2022 by Madrene Pardue
Called 30 minutes ahead of arriving, was very professional did great job on fixing my problem. I would definitely recommend them.Service: A/C system repair
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July 2022 by Ken B
Spoke with Kim on 6/21/22 to schedule service technician on 6/23/22 between 0800 and 1200hrs. Confirmed appointment with Kim and service needed. 6/23 came and went and nobody showed. Contacted Kim back and she lied, stating my warranty company cancelled the service ticket. Long story short, on 6/21 immediately after speaking with me and confirming the appt, Kim cancelled the work order. She didn't call me, she didn't ask any questions, it was 105 outside and she just decided to cancel the ticket and not notify anyone. She tried blaming American Home Shield who was able to show me their system ticket with date and time and the request from Kim to cancel. Kim wasn't apologetic, just a total waste of oxygen. Now i have total comfort coming out to fix my bedroom's central air system. I guess Southern Hospitality doesn't apply to this company. I wouldn't waste my time here.Service: A/C system repair
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July 2022 by Torrey Jimerson
Fixed my compressor. Did a great job.Service: A/C system repair
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June 2022 by Tina Upshaw
Darrell Dempsey came out and diagnosed our HVAC unit. He was knowledgeable, helpful, professional and did a great job. We had someone out just before him who was the opposite. My husband, David, and I absolutely recommend Air Repair and Darrell to anyone needing HVAC repair. We have recommended him to all of our friends.Service: A/C system repair
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June 2021 by Tim Corn
Excellent company. The service technician was knowledgeable, courteous, prompt, and efficient. I highly recommend this company. Thanks Air Repair!!!
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June 2020 by Trey Clegg
AVOID AT ALL COSTS. Poor communication, rude techs. They did a terrible job replacing my compressor and the air still didn't work after that. Since then i've heard horror stories from friends also. Save yourself the hassle and choose someone else.
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October 2019 by Tabitha Naramore
Best company ever!!
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September 2019 by Tanner Ellison
Great guy and very knowledgeable. He will take his time to properly diagnose the issue and not just try and sell you a new unit. I will tell everyone I know to use Air Repair for their ac needs. Five star service for sure.
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August 2019 by john burns
Hi this is Pastor Burns just wanting to give an awesome account of my experience with (air repair). I had a Young Man to come out to my home, by the name of Darrell Dempsey. Mr. Dempsey is an extraordinary person.This young man went the extra mile to make sure I was pleased with the service that I got. There was no rushing me or be impatient with the questions that I had to ask him. Just quality outstanding businessman and virtues. Some of my experiences with other companies they're not honest and I believe they're not virtuous. I can only say this, if homeshield had four more like this person, they would be awesome company. AND I MEAN THAT TRULY AND I WILL REFER AIR REPAIR TO OTHERS.
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August 2019 by Derek Marshall
AHS sent a competitor out to do my "Spring Cleaning for my A/C. I called said competitor the same day telling them I heard leaking. They said it was normal as it had been clooged for so long. Fast forward 2 months water was coming inside my home. I called them and told me it had been longer than 60 days and I would have to call AHS for another service call and there was no record of my calling in May. I told AHS to send another company and they sent out Air Repair. Darrell was my technician and was very professional and explained what he was doing every step of the way. Got me up and running and stated he had heard bad things about the competitor. Highly Recommend!
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July 2019 by DeBarius Prince
Prompt service
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June 2018 by zhongguogongchandful
This is the worst company I ever used. The operator woman Kim is a disaster. She is unfriendly and useless for customers. We were sent to them by insurance company and the tech man came and tell us some parts need to be replaced and charged 75$. Then you cannot never got them back. Later we have to ask other company to come. In addition, it turns out that Air repair LLC actually gave a wrong diagnosis.
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May 2018 by Elizabeth BeShears
DO NOT hire this company. They were sent to us through our home warranty company. Came out on Monday to diagnose the problem. He tells us exactly what we need, part numbers and everything. The technician takes our service call check and leaves. Two days later no one has contacted us about when they will be able to fix it, so I call Air Repair and ask them for an update... Keep in mind I work from a home office, and it's in the mid 80s every day this week... Kim couldn't give me an answer and said she'd call the technician for an update. He hasn't even told the office what the next steps will be. Two days later STILL nothing, so I call their office again. I get the same answer from Kim, so she gives me the technician's number, where I leave a voicemail. Now they're sending my calls to voicemail after two or three rings and not answering. There are too many good, honest people working to abide by bad customer service like this. Choose someone else.
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May 2018 by Bill Spurgeon
Darrell came on time and very friendly. He had the part our AC unit needed and check the unit completely. I will recommend this company anytime. Very satisfied. Thanks again for the help. Jeri Hodo
