Old Navy in Alabaster, AL offers a wide range of clothing for the whole family, including trendy maternity wear, women's, men's, and kids' clothes. Customers appreciate the good selection of products, especially for kids and themselves, along with regular sales, deals, and clearance options. The store provides the convenience of online shopping with options like in-store pickup and curbside service, making shopping easier for customers. Many reviewers highlight the friendliness and helpfulness of some staff members, who take time to assist customers and create a welcoming environment. Returning online purchases in-store is simple and appreciated, especially for those who order multiple sizes or need quick exchanges. However, some customers find the prices to be high compared to the quality and other stores, even with discounts. Customer service experiences vary; while some staff are friendly and helpful, others are less attentive or ignore customers. Overall, Old Navy is liked for its variety, deals, and convenient shopping options, but there is room for improvement in pricing and consistency in customer service.
A family favorite to shop at. Good quality & prices. Employees are helpful and cashiers are outstanding.
September 2023
Regular Old Navy in strip mall. Good location. Opened on time. Good selection. People courteous.
August 2023
I like what the store sells but in general it is expensive, even with the discounts they are high prices compared to the clothes and quality like other stores.
