Old Navy in Alabaster, AL offers a wide range of clothing for the whole family, including trendy maternity wear, women's, men's, and kids' clothes. Customers appreciate the good selection of products, especially for kids and themselves, along with regular sales, deals, and clearance options. The store provides the convenience of online shopping with options like in-store pickup and curbside service, making shopping easier for customers. Many reviewers highlight the friendliness and helpfulness of some staff members, who take time to assist customers and create a welcoming environment. Returning online purchases in-store is simple and appreciated, especially for those who order multiple sizes or need quick exchanges. However, some customers find the prices to be high compared to the quality and other stores, even with discounts. Customer service experiences vary; while some staff are friendly and helpful, others are less attentive or ignore customers. Overall, Old Navy is liked for its variety, deals, and convenient shopping options, but there is room for improvement in pricing and consistency in customer service.
My daughter loves old navy for her daughters. And she gets discount from shopping there. They have good sales too.
July 2025
Old navy was a little pricey, but there was a Cheshire who was amazing! Her name was contore? I think. She was just so amazing kind polite and super bubbly! She was working night shift and was so patient with us🥰 she really deserves a raise
January 2024
A family favorite to shop at. Good quality & prices. Employees are helpful and cashiers are outstanding.
