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February 2024 by Dawn Cocke
Pretty much the only place I buy my dog food
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February 2024 by Linda Hutton
A couple of weeks ago, we noticed our 1 year old Goldendoodle limping. Visiting from out of town, her vet was a couple of hours away. The vet at Pet Smart checked her out. It was a simple issue. Later that week, we got the bright idea that I could trim her hair. What a disaster! It was around 3:00. I called the grooming department there and said we have a grooming emergency. Lol. They said to bring her on in. They had to shave her, but they took care of her. Next, we plan to take a couple of Goldendoodle for beginning training. We'll let you know how that goes.
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February 2024 by Dylan Betts-Pauley
My mom had a grooming appointment today at the Alabaster Al store. She called in tears because of the treatment she received at this store. To summarize the experience, the store opened late and attempted to Vilify My Mom. When My Mom challenged comments made or reprimand, the grooming manager began to yell at my 58-year-old mother. She also told another store manager that my 58-year-old mother threatened her and cursed her—none of this which was true. Long story short, I’ve asked my mom not to patronize the store. She’s one customer, and I know Petsmart believes she will not affect their bottom line, but we also believe people should be treated with basic dignity and respect.
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January 2024 by Ivy Torrez
Called to see about their renovation date and the person I spoke to gave me some attitude when I asked what fish they had available. She said that they were busy and that I would have to come. The purpose of the call was to see if they had fish that I wanted/need. If they didn't then what's the point of me going ? Definitely not to waste my gas and time....
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January 2024 by Becky Hancock
Went to the groomer. They are kind and patient.
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January 2024 by connie hendon
They did a great job with my Yorkie’s grooming! I will go back!
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January 2024 by Stephanie
WILL NEVER GET MY DOG GROOMED HERE AGAIN. I brought my 8 month pup to get groomed. I said I was not picky whatsoever with the cut, as long as her tail was cut down significantly. 4.5 hours later, The tail was NOT even touched. I witnessed Shannon E screaming at my dog through the window of the salon and she wondered why the dog was so stressed during the appointment. Shannon did not display any patience and willingness to work with my pet. I do not want anyone to have this happen to their fur baby. Please be careful when selecting your groomer.
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December 2023 by John Rosales
Vanessa was great with my dogs cookie & cream
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November 2023 by Kellye Talley
Took our new puppy to Petsmart for a bath and nail trim. Job performed was excellent! Highly recommend!!
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November 2023 by Isaiah Jones
Great store but some worker named Danny said I looked like a drug dealer lol Nice way to treat your customers.
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September 2023 by Martha Lee
I shop here often for my fur babies. Everyone is always nice and helpful but this morning I left feeling I had been touched by an angel. Jase checked me out, on the receipt it states community cashier-797462. Jase was so kind and truly touched my heart. I hope Jase is recognized for not only giving superior service but also for being such an amazing human.
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August 2023 by Loghan Moore
Very kind staff who offer recommendations for my pets every time I go there! Love this location ?
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July 2023 by Anna Fasanello
Our 3 year old goldfish are all dead within days after introducing a snail from this Petsmart. I was told I could put the snail directly in the water after letting it acclimate to the temperature in the bag. I was not told to quarantine any new aquatic creatures. But I really wish I had! We had several happy goldfish just a few days ago. Some of which used to live in our pond and had grown very large and happy. I was told that the snails at PetSmart travel between multiple aquariums in PetSmart. I would be weary to buy any fish from them unless they plan to treat their tanks. I have notified them. From a Google search the disease our fish got might have been ich. It spread and killed our fish very quickly (within a few days) and according to forums I read, it is very difficult to treat with treatments every other day and water changes on all other days for 14 days straight. I get that it is difficult for PetSmart to prevent all diseases considering the animals they bring in regularly from different places. I just think others should be aware and that it would be a good idea for employees to recommend quarantining new animals before introducing to others.
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July 2023 by Melissa M.
I had a fantastic experience here with groomer Makayla. My baby came back super clean and pretty. Thanks Makayla!
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June 2023 by Nataliia Beaulieu (Natalie)
Nice store with everything for different pets with lots of snacks, food, toys, etc. They have live fish in aquarium, cats, birds, gerbils, guinea pigs, dragon lizards, and hampsters. It is nice to come with kids and see little pet animals and fish. And staff takes care of animals really hood. Their cages look clean, and they have food. Aquarium with fish looks clean. They have good prices too.