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July 2025 by Nicole Williams
Friendly, fast service! Workers are always polite
They also helped my teenager open her first account!
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April 2025 by James Ruth
Worst branch I have ever visited! I have been without online banking for five days now after numerous attempts and promises that this would’ve been resolved next week still waiting for resolution talked to a dozen different people and just get transferred back-and-forth. The branch manager does not contact his customers when he’s asked to and does not seem to Care to his customers needs. After five days, four hours on the phone with various agents and still no resolution is very unacceptable customer service.
It’s now Tuesday, 4/8 at 4pm and STILL no resolution and Jeremy at 119 continues to be rude, unsupportive, disinterested and a poor excuse for a “leader”
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June 2024 by Julie Kingrey
If I could give 0 stars I would. I have never been spoken to as rude as I was by Ellen at this branch. I worked for a bank for 8 years. I have never experienced such a lack of knowledge and professionalism. I called back to speak with someone else and was put on hold by Ellen. Then called back again, asked for a manager was hung up on. I called back a 4th time, asked for a manager and was told he was not there today, then hung up on again.
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May 2024 by Valerie Dodson
Very polite and good customer service. They alerted me to a scam before I deposited the check in my account. Very good people.
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May 2024 by Cornelia Turrittin
Great staff help was initiated on my last visit to Regions. The staff person presented a new feature that was available for customers of Regions. After presenting all the ways this product could be beneficial I signed up for it. My initial problem was solved and I went home with an additional source to meet my family needs.
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March 2024 by Garry Terrell
Surprised by number of negative reviews. I've delt with the staff here for over a decade. Always felt they had my best interest at heart. Needed a small loan for some car repairs. Spoke with Jared on phone Thursday got 90% done. Came by Friday afternoon and everything was ready for me to sign. In and out approx 15 min. High five to Jared ?.Garry
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February 2024 by Seth Turquitt
Of all the regions banks, this one is by far the worst. I pulled up to the drive thru at 8 minutes til closing, with a trailer and bobcat in tow so I couldn’t fit in the drive thru. All the lanes were closed except for the window. I nicely asked the teller if she would send tube through the shoot for me and was told no, that she had 3 other cars to wait on at the window and that she wasn’t seeing anymore customers when she finished with them bc it would be closing time. I told her that’s not how it works, I’m here before closing and I just needed to make a deposit. I was then informed that I was wrong and she wasn’t going to make my deposit for me even if I could fit thru at the window. Then she wouldn’t even give me her name, I’m assuming bc she was wrong and didn’t want me reporting her. With a 2.5 review rating I guess I shouldn’t be surprised, I won’t be back to this branch, worst customer service ever. Not the first time I’ve had problems here, just the first time it warranted a review
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October 2023 by Barbara Collins Parker
Person on the desk was not very friendly. Almost didn't open the account there.
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August 2023 by Jasmine Cobb
The worst ever! They just almost made me close my account with Regions. I love Regions just do not visit this branch!
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July 2023 by Tommy Smith
I am writing a review based on my experiences at 2 Regions Branches in Alabaster, AL. First, I was co-signer on an account for a service organization from 2014-18. Then the service was excellent and we had no issues for the 4 years we used Regions. However, in June 2022, I opened a personal account. The service since then has not been good. First, I opened an account because I needed a document notarized. I had already gone to my other bank for this, but no notary was available in these. I decided to stop at Regions Promenade. The guy was eager to help me until he found that I did not have an account. I really needed the document notarized and I had been considering changing banks so I gave in to the coercion and opened a checking account with a $5000 deposit. The guy was supposed to order checks for me, but kept getting distracted and getting up to go somewhere else. He finally returned and I thought everything was in order with my account and I had my document notarized. I never received any checks. At first no big deal because I wasn't planning on using the account anytime soon. However, months passed and no checks. I finally went to the Kent Stone branch because there had been some fraudulent charge on my debit card which I had only used twice to get some cash. They closed the card, gave me another, and ordered the checks. The checks were at a ridiculously high price to me. I ordered the minimum amount. (I have not written a check on the account more than a year later.) My wife had issues with her debit card. Her's was replaced twice. Again, she might have used the card once or twice. I went to the bank about this. We did have an issue with a credit card from another source that had fraudulent charges so we used our debit card in April 2023 for less than $300 in charges with no issues. Now July 2023 comes and neither card has been used since April. However, I have another fraudulent charge show up July 12. I went online and after chatting with AI first, I think I get a real life person to chat (not talk) with. I cancel yet another card (my second canceled card in 1 year). I report the bogus charge and it is being 'investigated'. I go to my local branch and talk to a live person today. I tell her what's happening. She confirms the card has been closed and that the charge is being looked into. She then creates a new debit card for me. One issue here - she asked me to GIVE her the Pin number I want to use. I reluctantly did. Now I worry, are the issues with my account a result of insider fraud from bank employees. Probably not, but that's what's going through my mind. In 13-14 months of owning this account, we've had fraudulent charges 3 times. We have not used the debit cards for almost 3 months. During the entire year we've only used the cards 6-7 times for small amounts. All I got was I'm sorry and the advice, 'maybe you should use a credit card, it's less susceptible to fraud'. Is Region's security so weak that it is easily invaded? Or worse, are there internal problems with security? Needless to say, I'm glad that I did not move the rest of my money to Regions. One more false charge and I will close the account I have. What happened from 2018 when things were okay with the organization account until 2023 with my personal account?
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June 2023 by Reginal Boone
Man too cool, helped me out when I was jacked up. Jared Yarchak was too helpful. first time in that Brach and liked the vibe that I received.
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May 2023 by sharon poset
Came in to see about transferring our account from WF in town. Javier couldn’t have been nicer, polite, welll informed or helpful. Glad we switched!
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December 2022 by Clayton Stark
Just got out of this Regions Bank bank, and the staff was pleasant and timely, but I stopped in to get change for $100 bill. I don't know if their money counter is broken, but I oh got $99 in change and it's too late for me to go back now.I know $1 is a lot to make a fuss over, but it's a bit unacceptable when theirs a machine that does the whole counting part for you. I will not trust them with my money again.
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June 2022 by Flows Creation
Worst company ever to exist, completely horrible. Predatory and terrible customer service.
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March 2022 by Nairobi Lynn
Drive through experience is horrible, wait time is very very slow. The bank teller at the drive thru (Sara) needs to learn that every person regardless of their skin color is important. She doesn't acknowledge when you drive up or if the other car is another race she chooses to help them first. Also, Sara has very poor customer service skills.
