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December 2023 by Vincent Ricchiuti
Here is my experience with JOAS. I ordered (2) in stock lamp shades on December 1, 2023. Today is 12/27. I called about a week ago and asked for a status and was told that the shades were supposed to be shipped on 12/18. The JOAS rep said she would contact the manufacturer and email me the status. She did not email me the status and I still after a month do NOT have my "in Stock" lamp shades. My experience leads me to suggest to anyone considering buying lamp shades that other vendors may be a better choice. No status, no updates, broken promises and unresponsive.
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October 2023 by Scarlette Gramling
Unfortunately I haven’t received my order. I contacted the company and they cited a holiday for the delay. I’m not sure what holiday between 09/14-10/12 causes at least a week delay. You’re better off going with Fenchel Shades.
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October 2023 by Drew Dylan Dotson
Very happy with my shade. Dimensions were odd for the lamp in mind, but they nailed it. Looks great in my living room, thank you!
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August 2023 by Sherry Shayne
Christy has been a gem to work with. I ordered fabric samples and when I selected my sample, i came to learn that it was no longer available. No worries! Christy spoke to me and we mutually decided on a selection that would work well with the base of my lamp. The original bottom measurement was 22" and I would have incurred a hefty amount for shipping at this size. Christy explained that if I could go 1 inch smaller, I would not need to pay for the extra large box. It worked out great! I used this company back in 2021 with smashing looking pleated blue shades. I was so happy to have needed an additional lamp shade as these folks are the best! I highly recommend them.
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February 2023 by Mallory Kane
** changed from 2 to 5 -- final update --Third pic can see received the new shade and now they both match. Company did their best to fix the issue (though contacting them initially was an obstacle) they did rush the re-craft and shipment, and now I have two shades with matching grain.--- original review of 2 stars ---Received two shades, they look fine when the lamp is off, when it's on it's clear the grain of the fabric is in two different directions. Contacted the company customer service email hoping to have one of them fixed and no one responded, called the company and no one answers and the local number on the site is disconnected. Good luck.---first update---One week later (claimed email was in spam folder) received a response offering a new shade or a partial refund for one of the shades. Will update when resolution is completed.
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May 2021 by Eric Oliver
What a great experience. Very helpful staff. They made me a GORGEOUS shade. Will definitely do business again.
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December 2020 by Melissa C.
Ordering was very easy, I called to verify and staff walked me through the order to ensure a perfect size. Packing was great and arrived with no issues. Have already recommended to several family members. Will be added to my favorite list!
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July 2020 by D F.
Jack of all shades, master of none...just for the very basics here...did not know that the fabric had to be cut on the bias for the pattern to match on a slanted shade...
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November 2019 by Turnberry T.
Truly terrible - absolute nightmare. The sample shades we sent in to be replaced were destroyed and the final product was carelessly mailed out to the wrong address. Jack of all shades was not able to recover this order. The lost order contained parts from the original shades that can not be replaced.
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April 2019 by Remo Medrano
We ordered two sets of shades and they arrived today. I can't stop looking at them as I think they look absolutely modern and beautiful. The picture is of one set in my living room.
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November 2017 by Rto A.
Living in a remote area it was difficult finding shades for my antique lamps. Took a chance on mail order. Jack of all Shades had what I needed. And I would get a custom shade at a comparable price to what I would have paid retail. Due to my lack of attention to detail on the order there was an issue but JOAS was professional, understanding and extremely helping in getting what I needed and making sure that I was a satisfied customer. A hidden gem all around. Definitely will use again.
