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October 2023 by W M.
great dealership, great people, great service. we were passing through on our way home back to Michigan when we blew out a turbo hose on out truck. they got us right in and quickly made the repair and had us back on the road. So appreciated. All the employees were very helpfull and nice. I would absolutely recommend.
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August 2023 by Petra Brown
Poor Customer service, Had the Car for 2 day after an appointment was made , didn't fix the recall . Charged 165 dollars for hourly wage to fix a wire in the trunk . Average hourly wage around here is $75 to $ 135 .Never ever would go back there .
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July 2023 by Michael Reigns
Ford corporate initially dropped the ball with the Maverick roll out, and Andalusia Ford & sales manager exacerbated the delay. Internet sales associate was helpfull & patient ( I'd stop in & exchange Q/A about Maverick orders). Service Dept. Has a good reputation. Almost 21months start to finish, definitely room for improvement throughout Ford.
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July 2023 by Jeff Cooper
Andalusia ford is always a pleasure to work withHave purchased 4 vehicles from them and always 100% satisfied
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June 2023 by Liz Waguespack
Absolutely the best service center I have ever been to! My truck broke on the way to a horse show. They got it fixed very quickly and were so kind and helpful! I cannot recommend them enough!
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May 2023 by jacob greer
I would never do business there again I got proof how bad they r
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April 2023 by daniel lagrone
This will be a long story, but the moral of the story is don’t do business with Andalusia Ford, they are dishonest folks.I purchased a Ford F250 diesel from them mid-February. Later on the same day after purchasing, the truck threw 2 error codes. One for a nox sensor (under warranty) and another for the turbo over boosting. I conveyed this information to Andalusia Ford and Jenny (Salesperson) instructed me to take it to my local dealer for diagnostic since I live 3 hours away from Andalusia. I took it to Long-Lewis in Hoover the following week. Long-Lewis told me the turbo has veins that were sticking causing the turbo to over boost. They also made me aware that the truck was brought into Andalusia Ford for the same turbo code in September 2022. I found this interesting as it wasn’t listed on the Carfax, but Long-Lewis provided documentation of it being brought in to Andalusia Ford and Andalusia Ford essentially cleared the code and said they couldn’t duplicate the issue. Under the understanding that I purchased the truck “As-is” the dealership has no legal obligation to help with the repair. However, I forwarded all documents to Andalusia Ford and asked if they could help with the repair costs. Andalusia Ford salesperson (Jenny) called me a couple of days later letting me know that she had talked to the owner of the dealership and the sales manager about the issue and if I brought the truck to them for them to work on (3-hour drive one way for me), that they would accept half of the cost to repair. I kindly accepted the offer and brought the truck to them a couple of weeks later as requested. A couple of days after I brought the truck to them, their mechanic called and told me he agreed the veins were sticking in the turbo causing it to over boost. He further indicated that it “could” get better over time, but not likely. I agreed as most mechanical issues don’t just “get better” over time and instructed them to replace the turbo. However, when the sale manager provided me the cost (on my end) to replace the turbo, it seemed high. I questioned the high cost and it turned out they had decided to change the deal and instead of paying half the cost like they previously said, they would provide internal pricing for parts and cut come labor. Was it cheaper? Sure, but about $1,500 higher than the half that we agreed upon. In further talking with the sales manager (Glen) about the issue, he tried to tell me the turbo was an “optional” replacement. However, the truck throwing the error code several times in just a couple of weeks proves otherwise. He insisted that since the turbo was an optional replacement, they decided to change the deal. I made him aware that the mechanic had called me the previous week and explained that the turbo was in fact failing. This seemed to catch him off guard, but He told me he couldn’t help what the mechanic told me. This proved the sales manager (Glen) to be a liar, but the conversation continued. I also made him aware of what the salesperson (Jenny) had agreed to pay half the costs and at the time, said she had discussed it with the sales manager (Glen) and the owner (Hunter). He once again said he could not help what the salesperson (Jenny) told me. Im not sure what good a sales manager is if he can’t manage his direct reports? All in all, vengeance is not mine to get, but these folks are dishonest, and I hope everyone stays away from them.
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February 2023 by Jerome Mallory
Great place to do business. Call on Jeanie and Glenn. Two very professional people. Other car dealerships would do well to emulate Jeanie and Glen. Hunter Owen did a good days work when he added them to his team.They were very helpful when I went in to place an order for a Ford F-150. Going thru the different options and making the group selections to get the features that I wanted. They made sure that I got the options added that I wanted and deleted the options that I would prefer not to have. For example I wanted the large towing mirrors on this F-150 like comes on a F-250. They extend and retract, electronically fold. I wanted a simple tail gated without the added folding steps . They helped me make the right order to accomplish that.From my experience owning a 2016 F-250 I knew that they had a service shop that I could depend on to do a really good good job in a timely manner . I feel sure that they will maintain that reputation on this F-150.
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February 2023 by Danny Dyess
Have always received quality service from this dealership. I highly recommend them.
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February 2023 by Donald Baucom
Truck serviced and tire rotation done quickly and reasonable
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January 2023 by Amanda Phillips
Great experience purchasing my Z71 Tahoe through Andalusia Ford, LLC. Jenny Cross was great at answering all of my questions and concerns about the vehicle since I was from out of town. Super friendly and process of buying was super quick and painless. Not your typical dealership experience. Would definitely travel back to Andalusia for another vehicle. Thanks guys!
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November 2022 by Tony Shubert
9:00 am appointment scheduled for routine service. Did not start until after 3:30 pm after I left 3 messages that no one would recall. Then they didn’t even check items I asked the service tech to change and follow up with. I will find a different dealer.
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September 2022 by Brenna Young
Dealership with local small town ethics. Never had any doubt about the service of my car. I drive 25 miles to Andalusia because I trust them with my vehicle and Chris Yakos is a honest man that will make sure it's done right at a honest price.
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July 2022 by MIKE OWENS
Love the sales force but the service department for repairs........
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July 2022 by Randy Taylor
Jenny and the folks at Andalusia Ford were the best to work with. We were looking for a specific type of vehicle and she texted me the moment one arrived on the lot. The price was good and the transaction was the easiest one I've ever been a part of. Definitely look forward to working with them again in the future.
