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November 2023 by Gary Lambert
I wouldn't recommend buying anything here. Yes, the employees are nice, but they try to sell you accessories you don't need because that's where they make their money. I recently bought the new Iphone 15 pro max there. The lady immediately started gathering up all these accessories for the phone without asking me. She insisted that I buy a new charger and cord ($60) because the charger and cord I already had wouldn't work. LIE! they work perfectly. So, I took the charger and cord that she sold me back for a refund. Well, they DO NOT accept returns on accessories. There is no sign in the store advising that they don't take returns. I was told to try and sell them on Facebook. Never heard of a business that don't take unopened returns. But that's OK, just beware before you go in there. I won't give them another penny.
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July 2023 by Jordan Donovan
I visited the store yesterday. I have nothing but AMAZING things to say about Consia she went out of her way to help me with all my requests. She made the switching phones a breeze.. we love the speaker she spoke so highly about. I loved how patient she was with my family and trying to help me find the best headphone fit for me. I will definitely be returning frequently as long as she’s apart of the cricket team! BEST EXPERIENCE since joining the cricket family! Thank you again to Consia for all of your help!
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October 2022 by Maleik Hasley
Stephanie was very nice and helped me with all my phone needs. There needs to be more people in the world like her.
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August 2022 by Todd Heck
Went in to buy a phone and start service for my daughter and they asked if she had a phone now and I said yes but it’s not with anyone and it’s old. They said we can see if it’s unlocked and able to be transferred which it was. After paying over 100 dollars they said the phone is bad and we have to now buy a new phone e and pay another activation fee. So I spent 100 dollars for nothing. If they would have said if the phone doesn’t work you are out the money I would have just bought the new phone. Now I have a no working phone and out 100 dollars. This place is a joke and so is cricket. Stay clear unless you want ripped off.
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August 2022 by denise knight
So I have been having trouble with my phones the past few days and let me tell u if it wasn't for Shayla and Stephanie I would have thrown these phones and said y'all can have it they are so awesome they keep me coming back if more places had employees like these to they would have a lot more business
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July 2022 by Kathleen Hobbs
Shayla and Stephanie are so helpful and very pleasant to talk to. I will probably be a life long customer.
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January 2022 by Daphne Crittenden
If you haven't been to cricket in andalusia you need to stop by and see my girl Stephanie she will set you up and you will not be disappointed. She makes that store what it is.
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December 2021 by Taylor Carter
When we initially switched to cricket we had the best in store customer service. Today was not the case. Went in to start a new service. Discussed what was needed and got told first that I had to have a phone then got told that I had to have a number to port. Very rudely Called cricket customer service because I was extremely confused and found out that it is an available promotion but it might be online only. Customer service asked to speak with the store to clarify. When I told the manager why I was back she said that she didn’t understand why they needed to speak with her because they were not her boss. After the phone rep explained what he was trying to clarify the manager responds with I already told her that. I love supporting business and employees here in Andalusia but I will never go back in that store. I will change service before that happens. I was able to complete my order totaling $180 with the phone rep and I am now awaiting the phone that they were trying to charge full price for.
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November 2021 by linda lane
Stephanie was amazing and very patience with my many questions.
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September 2021 by Consuelo Bradley
Steph was AMAZING. The service was top-notch. The staff was knowledgeable. My experience was great!!
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September 2021 by janice mccabe
I've been with Cricket for several years now and I like the customer service but I have 4 stars just because I really don't get good service barely where I live at.
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September 2021 by oOMummahOo
They sold me a phone and had convinced me to purchase a screen saver and protective case I paid for the whole lot then found that she sold me a case and screensaver that was wrong for my phone she didn't give me the container that it came in so I couldn't even sell it online as new to get my money back from it. she applied it to the phone the protector would not let the buttons work on the phone and the screen protector would not cover the screen properly and covered the speaker then she would not exchange it or give me my money back saying they didn't have any in stalk for my phone that is the closest fitting for my phone they had available...
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August 2021 by Brandi Rines
Always have a great experience with the staff at this store
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August 2021 by Jea Co
It's a good place of business the ladies make you feel great with business manners
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August 2021 by Cody Wallace
Both employees were amazing 10/10 amazing very helpful
