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March 2024 by Kandise Finley
I recently had an exceptional car buying experience at Step One Andalusia. From the moment I stepped out of my vehicle, the staff was friendly, attentive, and made me feel welcomed and valued as a customer. Hope was knowledgeable and patient, which made the whole process much less stressful. Hope, Michael, and Sandy worked with me to find the perfect vehicle. The entire transaction was smooth, and I left feeling satisfied and confident in my purchase. I can honestly say this was a wonderful, hassle-free experience.
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March 2024 by jessica centner
Step One Andalusia got me in a vehicle right away. The people were great and the process was quick and easy! I love my new car!
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March 2024 by Jessica Henderson
Hope was kind and welcoming. She keeps her word, even after the sale, and does her best to take care of you. The salesman next to her was kind and professional to speak to. Sandy does her job very well and is knowledgeable, but pay attention because she talks fast. I only had one interaction with Angie, but she left a sour taste in my mouth. Basically told me I was SOL of Hope was off work, that rubbed me the wrong way.From my experience and that which I’ve heard from others, not a bad group of folks to work with if your looking for a decent used car.
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March 2024 by Lachia Hammonds
Great experience this go around. Hope was absolutely amazing as always. Sales manager and Finance manager were easy to deal with and super nice. Explained everything I was unsure about.
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February 2024 by Teresa Clemons
I had the pleasure of meeting some nice people at Step One that really help me through the whole process of purchasing my 2020 Jeep Cherokee . I started out on the phone with April Richie she is such an amazing person with a great attitude she took all my information over the phone and told me everything that I needed. On Saturday evening I arrived at the dealership and here comes Angie Baker outside to greet me with a smile , from that minute til the minute I left she was everything making sure she didn’t mess anything explained everything to me making sure I was satisfied with what I was buying. Y’all go see Angie Baker at Step on ♥️
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February 2024 by Pastor B
Step One Andalusia is First class... We are enjoying our electric vehicle ..April, Russel, Sand, and Angie are all great and professional, and will certainly buy again from them...God bless you all.✊?❤️
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February 2024 by Vicky Allen
Angie is phenomenal everyone was very helpful and went above and beyond to help me get in a new ride . If you need a new ride step one is the place
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February 2024 by Pam Rogers
Hope was wonderful! Not pushy and got me into the car I wanted!
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February 2024 by john lawrence
Very well pleased with service and the price. I apprrciate Angie Baker she was very courtious and helpful.Thanls for the follow up work on the bumper.
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February 2024 by Zach Peters
Great people and good deals.Brad is the go to guy.?
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February 2024 by cassidy gilmore
This was one of the most hassle free car buying experiences I’ve ever had! They didn’t try to go back and forth with numbers. I told them what I was looking for and they gave me exactly what I wanted and asked for! I highly recommend buying from here!
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January 2024 by Greg Jackson
Had the best salesperson Angie Baker did an awesome job. But since the sale it has been a nightmare two transmission one within a month another a week later. Manager step one Russell has a terrible attitude and treated me like I was beneath him. Truck has been in the shop more than I’ve had it. Michelle lowery was awesome in helping me get a loaner Russell refused to help. Truck is having problems again. Five stars for Angie and Michelle zero for the rest
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January 2024 by Patti George
I purchased a 2023 Chevrolet Trailblazer RS from Step One back in August. My sales rep, Angie Baker, was very helpful in every step of my purchase. They even brought the car and the paperwork to me. Angie was the best and very friendly. We’ve stayed in touch since the purchase. Best decision that I could of made, buying from Step One Auto!!
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January 2024 by SHANNON BROWN
So, let me just tell y'all about step one in Andalusia... In the beginning when we bought my daughter a car from them, they were ok as far as her vehicle went...But we went on December 30th 2021 and traded in our Nissan Pathfinder for a truck, it's a 20 Dodge Ram that only had 20,ooo miles on it, well, last Saturday we heard a horrible knocking coming from the motor so we take it to step one to have it fixed, and in hopes of getting a loner, um nope, they couldn't even do that for us, let alone fix the damn truck after buying 2 vehicles from them, NO, I DO NOT RECOMMEND THIS PLACE TO ANYONE, EVERY OTHER PERSON HAS HAD VERY BIG ISSUES WITH THEIR VEHICLES SO Steer CLEAR OF STEP ONE IN ANDALUSA CUZ THEY'RE LEAVING US HIGH AND DRY!!!And we have no idea how long it's gonna take to get our truck back so now we gotta beg for a ride everywhere we go, yeah, we're just FN THRILLED and then we returned this yr to try to do business with again and they tried to pull the wool over our eyes again so we are done with step one.... And we got a very nice car thru Carfax in Jasper AL for way less than step one tried to sell us....
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December 2023 by Trish Burnett
Mrs. Angie was amazing, she was my salesperson. The finance team was very frustrating. Lack of communication and training. And as a whole not friendly nor appreciative of their customers. If you would like a great deal visit! If you want professionalism and a great experience start to finished don’t go! My bank still haven’t received their payoff from my purchase and are calling me.